- Key Skills
- MS Office and Advanced Excel

- Data Reporting and Accuracy

- Branch Operations

- Disbursement Processing

- File and Document Management

- Customer Grievance Handling
- Tele-calling and Customer Communication

- Operational Training and Support

- Compliance and Process Management
- Roles & Responsibilities

- Support the Branch Manager (BM) and Operations Manager (OM) in daily branch operations, including disbursement initiation and file/document management.

- Address customer grievances promptly and effectively, ensuring timely resolution.

- Conduct operational support training for Center Managers to improve their understanding, efficiency, and productivity.

- Act as a resource person for resolving operational queries and guiding field staff.

- Ensure data accuracy, timely reporting, and adherence to operational procedures and compliance requirements.

- Ideal Candidate Profile
- Experience: Freshers or candidates with at least 1 year of experience in onboarding, operations, or a related field.

- Branch Operations: Experience supporting branch operations, including disbursement initiation and document management.

- Technical Skills: Intermediate-level proficiency in MS Office, Advanced Excel, and data reporting.

- Customer Handling: Ability to handle customer grievances and conduct tele-calling professionally.

- Training & Support:



Ability to conduct support training and resolve operational queries for field staff.

- Education: Graduate in Commerce, Arts, or Science.

- Location: Must be a resident of a rural area (village/tehsil) and able to commute to the branch independently.

- Work Requirements: Willingness to work from the branch, handle cash-related processes, and perform customer-facing duties.

- Disability Certification: A valid UDID (Unique Disability ID) certificate is mandatory.

- Language: Proficiency in the local language of the preferred work location.

- Preferred Location: Candidates residing within 5 km of the branch are preferred.

- Preferred Skills: Familiarity with system-driven operations, documentation, and compliance processes.

- Additional Information
- Chance: Inclusive employment opportunity for Persons with Disabilities (PwD).

- Reporting To: Branch Manager – Microfinance.

- Working Hours: 8:30 AM – 5:00 PM, including a 2-hour break.

- Work Environment: Branch-based, process-driven, technology-enabled, and customer-facing.

- Customer Interaction: Must be comfortable communicating with customers and conducting tele-calling.

- Commute: Must be able to travel to the branch independently; candidates living within 5 km are preferred.

- Interview Process
- Round 1: Telephonic interview (virtual).

- Round 2: Face-to-face interview, depending on the interview panel.

📌 Operations Manager (Persons with Disabilities PwD, Tier3 Cities (Andhra Pradesh)
🏢 PWORLD Jobs u0026 Education
📍 Andhra Pradesh