Hiring: Operations & Customer Coordination ManagerCompany: La Lumiere by Victoria BakersLocation: Mumbai, Maharashtra (Exact location to be confirmed)Job Type: Full-Time | On-SiteSalary: ₹25,000–₹35,000 per monthExperience: 1–3 Years (Any Industry)About Us La Lumiere by Victoria Bakers is a growing food brand offering customised cakes, desserts, artisanal breads, grazing tables and curated gifting hampers.

We are looking for a responsible, organised and customer-focused Operations & Customer Coordination Manager to manage customer orders, coordinate with our internal teams and ensure smooth, timely deliveries.

Key Responsibilities

Customer Communication & Order Management

- Handle customer enquiries through calls, WhatsApp and Instagram.
- Assist customers with product details, pricing, customisation and order placement.
- Record and confirm orders accurately.
- Provide customers with updates and resolve routine queries.

Internal Team Coordination

- Communicate confirmed orders to the chefs and production team.
- Coordinate with the kitchen staff to ensure orders are prepared on time.
- Follow up on pending orders and communicate special instructions.
- Coordinate with the accountant regarding payment confirmations.

Delivery & Dispatch

- Arrange deliveries and coordinate with delivery personnel.
- Monitor order readiness, packaging and dispatch.
- Ensure orders reach customers within the committed timelines.




- Handle delivery-related issues efficiently.

Daily Operations

- Maintain daily order records and trackers.
- Monitor pending, completed and dispatched orders.
- Manage multiple orders simultaneously.
- Support coordination for bulk orders, festive hampers and special events.

Candidate Requirements
- 1–3 years of professional experience in any industry.
- Strong communication skills in English and Hindi.
- Good customer handling and interpersonal skills.
- Excellent organisational and multitasking abilities.
- Comfortable using WhatsApp, Instagram, Google Sheets and Excel, or willing to learn.
- Ability to coordinate with multiple people and follow up independently.
- Solid problem-solving skills and attention to detail.
- Responsible, punctual and capable of managing tasks without constant supervision.

Prior experience in the food and beverage industry is NOT required.

What We Offer

- Salary: ₹25,000–₹35,000 per month, depending on experience and skills.
- Prospect to work with a growing brand.
- A hands-on role involving customer communication and daily business operations.

How to Apply Interested candidates can apply with their updated CV and details of their previous work experience.

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits

- Cell phone reimbursement
- Paid time off

Work Location: In person

📌 Operations & Customer Coordination Manager (Mumbai)
🏢 Victoria Bakers u0026 Confectioners
📍 Mumbai