Job Summary The OJT Trainee – Front Office will undergo practical training in hotel Front Office operations, gaining hands-on experience in guest handling, check-in and check-out procedures, reservations, reception operations and guest relations. The trainee will learn hotel operational standards, communication skills and professional hospitality practices under the guidance of experienced team members.

Key Responsibilities

1. Front Desk Operations

- Assist in daily Front Office operations and reception activities.

- Learn guest check-in and check-out procedures.

- Assist in guest registration and documentation.

- Understand room allocation and room status management.

- Learn shift handover procedures and daily operational activities.

1. Guest Relations &
- Handling

- Welcome and greet guests professionally.

- Assist guests with their queries, requests and requirements.

- Learn telephone etiquette and guest communication standards.

- Coordinate with relevant departments to ensure prompt guest service.

- Assist in handling guest feedback under supervisor guidance.

1. Reservations &
- Administration

- Gain basic knowledge of room reservations and booking procedures.

- Learn hotel room categories, rates and packages.

- Assist in maintaining guest records and registration documents.

- Understand hotel Property Management Systems (PMS).

- Learn billing and cashiering procedures.

1.



Interdepartmental Coordination

- Coordinate with Housekeeping for room status updates.

- Liaise with F&B;, Engineering and other departments for guest requirements.

- Understand the importance of effective communication between departments.

- Assist in ensuring smooth day-to-day hotel operations.

1. Learning &
- Development

- Participate in departmental training and daily briefings.

- Learn hotel SOPs and brand service standards.

- Develop knowledge of guest complaint handling and service recovery.

- Complete assigned OJT training modules and practical assessments.

Required Skills &

- Competencies

- Good verbal and written communication skills.

- Pleasant personality and skilled grooming.

- Strong guest service orientation.

- Basic computer knowledge.

- Positive attitude and willingness to learn.

- Interpersonal and coordination skills.

- Problem-solving abilities.

- Ability to work in rotational shifts.

Preferred Candidate Profile

- Students pursuing Hotel Management / Hospitality studies.

- Candidates seeking practical exposure to hotel Front Office operations.

- Freshers with an interest in guest relations and hotel operations.

- Good communication skills and a customer-focused approach.

Pay: ₹9,000.00 - ₹10,000.00 per month

Work Location: In person

📌 On Job Trainee - Front Office - Hotels (Andheri)
🏢 Radisson® Hotel, Mumbai Andheri MIDC
📍 Andheri