Job Summary

We are looking for a responsible and customer-focused executive to handle customer queries, payment recovery, social media lead follow-ups, billing support, and daily calling activities.

Key Responsibilities

Customer Support: Handle customer queries, resolve issues, and coordinate with internal teams for timely solutions.

Payment Recovery: Follow up with customers for pending payments, overdue invoices, and outstanding dues.

Social Media Lead Management: Respond to social media inquiries, contact potential customers, and follow up on leads.

Billing & Processing Support: Assist with billing, invoice verification, payment updates, and transaction processing.

Daily Call Follow-ups: Make regular calls to customers and leads, maintain follow-up records, and update daily reports.

Reporting & Coordination: Maintain accurate customer records and coordinate with sales, accounts, and operations teams.

Required Skills

Good communication and telephone-handling skills.

Basic knowledge of billing,



payment follow-ups, and MS Excel.

Customer handling and problem-solving abilities.

Familiarity with social media platforms and CRM tools.

Robust follow-up, coordination, and organizational skills.

Candidate Profile

Graduate in any discipline; freshers may apply.

Prior experience in customer support, telecalling, billing, collections, or lead management is preferred.

Must be organized, proactive, and target-oriented.

Key Performance Indicators (KPIs)

Daily calls and follow-ups completed.

Payment recovery and lead conversion rates.

Customer query resolution and billing accuracy.

Timely reporting and record maintenance

Able to call minimum 60-70 per day

Pay: ₹18,000.00 - ₹29,000.00 per month

Benefits

- Cell phone reimbursement
- Internet reimbursement

Work Location: In person

📌 Office Administrator (Nachinola)
🏢 MANDALINDUSTRY
📍 Nachinola