KEY RESPONSIBILITIES

Month-End Close and Reporting

Ensure the month-end close is completed accurately and on schedule, coordinating all Order-to-Cash close activities across the team, including receivables sign-offs, provisions, and supporting schedules. Deliver working capital inputs to management on time, with accurate commentary on receivables movement and collection performance.

Billing, Invoicing, and Revenue Recording

Oversee accurate and timely billing and invoicing across the cycle, ensuring revenue is correctly recorded and that billing is complete, accurate, and aligned to underlying transactions.

Revenue, Sales, and Cash Reconciliation

Own the reconciliation of revenue, sales, and cash across the Order-to-Cash cycle, ensuring sales recorded in the system reconcile accurately to cash collected and settled. Reconcile order-level sales to settlement across payment gateways, delivery partners, and collection channels, identifying and resolving leakages, short-settlements, and unreconciled items in an electronic-commerce environment.

Receivables Health and Ageing Analysis

Monitor the overall health of the receivables portfolio on an ongoing basis, preparing and reviewing ageing analysis, identifying overdue and at-risk balances, and driving corrective action. Maintain visibility on Days Sales Outstanding, overdue percentages, and dispute ageing, and escalate deteriorating positions proactively.

Receivables Reconciliation

Ensure customer and receivables reconciliations are performed every quarter, with each reconciliation cycle closed within one month of the quarter-end. Identify and resolve mismatches across ledger, bank, and delivery-partner data,



and ensure disputed balances are cleared or provided for appropriately.

Collections and Flow of Funds

Ensure a regular, predictable flow of collections, working with the collections team and business stakeholders to accelerate recoveries, reduce overdue balances, and minimize blocked or stuck receivables.

Credit Control and Dispute Management

Manage credit control, payment terms, and customer credit exposure across the portfolio. Oversee resolution of disputes, deductions, and chargebacks, ensuring root causes are addressed and recurring issues are reduced.

Bad-Debt and Provisioning

Monitor bad-debt exposure and ensure appropriate provisioning, working to minimize write-offs through timely action on ageing and disputed balances.

Key Performance Indicator Ownership

Own and report the key metrics measuring the health of the Order-to-Cash cycle, including Days Sales Outstanding, Collection Effectiveness, overdue percentage, dispute ageing, and bad debt, providing actionable insight to leadership.

Process Improvement Order-to-Cash

Identify and implement process improvements across the Order-to-Cash cycle, including automation, standardization, and strengthened controls, to improve accuracy, reduce manual effort, and shorten cycle times.

Team Management





Lead and manage the Order-to-Cash and collections team, including work allocation, performance monitoring, coaching, and escalation handling. Ensure Service Level Agreement adherence and build a metrics-driven, accountable team culture.

Audit and Controls

Handle statutory and internal audit requirements for the Order-to-Cash function, ensuring audit readiness, timely resolution of queries, and zero critical findings. Maintain robust internal controls and documentation across all processes.

Stakeholder Management

Serve as the primary Order-to-Cash point of contact for engagement leadership and cross-functional teams including Billing, Accounting, and business stakeholders. Manage escalations and maintain solid working relationships across all parties.

CANDIDATE REQUIREMENTS

- Chartered Accountant, or equivalent qualification, with strong Order-to-Cash and receivables experience.
- Sound understanding of electronic-commerce business operations, including payment gateway settlements, delivery-partner remittances, and multi-channel collections.
- Proven experience in revenue, sales-to-cash, and receivables reconciliation.
- Proven experience managing month-end close, ageing analysis, and working capital reporting.
- Experience in credit control, dispute resolution, and collections management.
- Team leadership and stakeholder management experience.
- Strong working capital and financial controllership understanding.
- Comfort with reporting tools, automation, and advanced Excel; ability to drive process improvement.
- Experience handling statutory and internal audit.

📌 C Lead (Mumbai)
🏢 Deloitte Shared Services India
📍 Mumbai