KEY RESPONSIBILITIES

Platform ownership

- Own the technical configuration and roadmap for Manhattan Active Omni across point of sale, order management, store inventory and fulfilment, and customer engagement.

- Manage Manhattan's continuous release cadence: assess each release, plan regression, and keep Ariat current without disrupting trading.

- Own the omnichannel fulfilment configuration — ship from store, buy online pick up in store, curbside and ship to home — and the order orchestration and sourcing rules behind it.

- Own inventory availability and promising logic so that a single inventory record serves stores, e-commerce and the distribution centre.

Integration

- Own the integration between Manhattan Active Omni and SAP S/4HANA, the Shopify commerce platform and Infios warehouse management, working with the SAP Architect and the Shopify Architect as peers.

- Ensure order, inventory, pricing, promotion and customer data flow consistently across channels, and own the reconciliation when they do not.

- Support payment integration at point of sale within PCI-DSS scope, in partnership with Information Security.

Store operations support

- Own second and third-line support for store technology issues escalated from the retail field, with service levels appropriate to a trading store.

- Support current store openings, remodels and seasonal peak from the technology side.

- Build the operational runbooks, monitoring and escalation paths that let a Hyderabad-based team support a United States store estate across the time-zone offset.

Leadership

- Hire and lead a small team:



2 Manhattan POS/OMS engineers and a Manhattan support analyst.

- Act as the single technical point of accountability for retail systems in Hyderabad.

- Build the working relationship with United States retail operations and store leadership, who are the primary customers of this function.

REQUIRED QUALIFICATIONS

- Eight or more years in retail systems, including at least three years hands-on with Manhattan Associates order management or point of sale.

- Direct implementation or operational experience with Manhattan Active Omni, or with Manhattan Order Management and a credible path to Active Omni.

- Strong configuration capability across order orchestration, sourcing rules, inventory availability and store fulfilment.

- Integration experience between retail platforms and ERP — SAP preferred — and e-commerce.

- Experience supporting a live retail store estate, including peak trading and new store openings.

- Working knowledge of PCI-DSS as it applies to point of sale.

- Experience leading a team, or clear readiness to take a first leadership role with support.

- Excellent written English and the ability to work with United States retail operations across a large time-zone offset.

PREFERRED QUALIFICATIONS

- Footwear, apparel or premium consumer brand retail experience.

- Experience with Manhattan's agentic AI and newer point-of-sale capabilities.

- Exposure to Infios or Körber warehouse management.

- Experience establishing offshore support for a United States retail estate.

- Experience of a point-of-sale platform implementation or rollout.

📌 Manhattan PMS & OMS Lead (Hyderabad)
🏢 BayOne Solutions
📍 Hyderabad