:

Vision Spark Group is hiring an experienced Operations Manager / Senior Manager to lead large-scale BPO operations across domestic and international processes.

Responsibilities:

- Lead and manage BPO operations and achieve KPIs, SLAs, CSAT, productivity and revenue targets

- Mentor Team Leaders, Assistant Managers and frontline staff

- Monitor daily, weekly and monthly performance and drive improvements

- Handle workforce management, capacity planning and resource utilization

- Improve process efficiency and optimize costs

- Identify performance gaps and implement corrective action plans

- Manage client escalations, business reviews and stakeholders

- Ensure compliance with company policies and quality standards

- Build leadership pipelines and a high-performance culture

Requirements:





- Experience in BPO / Customer Experience operations

- Experience managing large teams and multiple processes

- Knowledge of KPIs, SLAs, CSAT, AHT, shrinkage and attrition

- Strong leadership, analytical and stakeholder management skills

- Good client-handling and decision-making skills

- Stable career history with proven achievements

Pay: ₹15,000.00 - ₹59,000.00 per month

Perks

- Cell phone reimbursement

- Commuter assistance

- Flexible schedule

Education

- Higher Secondary(12th Pass) (Preferred)

Work Location: Hybrid remote in Gurugram, Haryana

📌 Manager / Senior Manager – Operations (BPO) (Gurugram)
🏢 Vision Spark
📍 Gurugram