:

- This position is accountable for leading the Disputes team.
- Oversee day-to-day dispute operations, including transaction disputes, chargebacks, fraud claims, and payment-related investigations.
- Ensure disputes are investigated, processed, and resolved accurately within defined timelines.
- Manage the end-to-end dispute lifecycle in accordance with internal policies and applicable payment network rules.
- Provide guidance, support, and supervision to ensure the team's productivity and adherence to company standards.
- Implement quality control checks to reduce errors and fraud risks.
- Evaluate all cases to assess risk and determine the appropriate action.
- Ensure that processes and procedures are in compliance with company policies, industry regulations, and legal requirements.
- Conduct the BR calls on Weekly, Monthly with client.




- Conduct root cause analysis for recurring issues and implement corrective actions.
- Promote a culture of accountability and continuous improvement.
- Ensure small business clients receive accurate, timely, and transparent services.
- Act as a point of escalation for client concerns related to service quality.
- Track KPIs such as error rates, turnaround times, and customer satisfaction.
- Collaborate with customer service, fraud, risk, compliance, finance, technology, and product teams.
- Coordinate with merchants, acquiring banks, issuing banks, payment processors, and card networks, where applicable.
- Manage escalated cases and ensure timely resolution of critical customer and business issues.

📌 Manager (Chennai)
🏢 Quinte Financial Technologies
📍 Chennai