Job Title: Manager Business Analytics / MIS (BPO Industry)

Job Summary We are looking for an experienced Manager Business Analytics / MIS from the BPO industry to lead our analytics and reporting function. The ideal candidate should have strong expertise in Advanced Excel, Tableau Desktop & Tableau Flow, SQL, and reporting automation. This role requires managing a team, driving operational reporting, creating insightful dashboards, and enabling data-driven decision-making for business and client stakeholders.

The candidate should possess excellent analytical skills, solid business understanding, and the ability to manage multiple reports and dashboards in a fast-paced BPO environment.

Key Responsibilities

- Lead and manage a team of 15-20 Business Analysts/MIS Executives.
- Generate, maintain, consolidate, and automate Daily, Weekly, and Monthly MIS reports.
- Develop interactive dashboards and data visualizations using Tableau Desktop & Tableau Flow.
- Analyze operational and business data to provide actionable insights for process improvement and performance management.
- Handle large datasets using SQL/MySQL and Advanced Excel.
- Create reports using advanced Excel functionalities including:
- Pivot Tables & Pivot Charts
- Power Query
- Advanced Formulae
- Lookup Functions
- Macros & VBA
- Track key operational KPIs such as productivity, SLA, utilization, shrinkage, attrition, forecasting, and performance metrics.
- Ensure timely delivery and accuracy of reports shared with internal and external stakeholders.




- Identify opportunities for automation and process optimization in reporting workflows.
- Collaborate with Operations, WFM, Quality, and Client teams for reporting and analytics requirements.
- Conduct data validation and quality checks to maintain data integrity.
- Present business insights and performance trends to leadership teams and clients.

Required Skills & Expertise

Mandatory Skills

- Strong experience in the BPO / BPM / Contact Center industry.
- Hands-on expertise in:
- Advanced Excel
- Tableau Desktop & Tableau Flow
- SQL / MySQL
- Strong knowledge of:
- MIS Reporting
- Dashboard Development
- Data Visualization
- Reporting Automation
- Business Analytics
- Experience in handling large datasets and multiple reports simultaneously.
- Team handling and stakeholder management experience.
- Excellent analytical, logical reasoning, and communication skills.

Good to Have

- Knowledge of Python for analytics and automation.
- Experience in VBA and Macros development.
- Exposure to forecasting, workforce management reporting, and operational analytics.

Experience Required

* 5+ years of relevant experience in MIS / Business Analytics within the BPO industry.

* Minimum 2+ years of team handling experience preferred.

Qualification

* Bachelors degree in Engineering, Statistics, Mathematics, Commerce, Computer Science, or related field.

* Tableau or Analytics certifications will be an added advantage.

Salary Budget

* 8 LPA to 10 LPA (Fixed Budget)

Note

* Freshers are not eligible for this role.

Interested candidates can drop your CV at (phone hidden)- HR Dheeraj

📌 Manager-Business Analystics/MIS (Gurugram)
🏢 globiva
📍 Gurugram