In this role, he will coordinate with business, Project manager, and Customer for day to day delivery plan and execution . Act as the first escalation point, ensuring smooth coordination between field team, backoffice, and Customer.

In this role, he will be responsible for end-to-end Delivery of IWAN links, Material management and Partner resources management. Drive towards KPIs improvement for B2B Networks. Provide onfloor/field supervision, resolve operational issues, and handle customer or internal escalations promptly.

Role & responsibilities

1. End to end Ownership of Customer delivery, SLA and CND.
2. Driving - KPIs/SLA achievement as per Customer Need by Date
3. Material management
4. Partner resources management and Governance.
5. Performance monitoring and drive towards improvement.
6.



Analyze performance across the zone and implement strategies to ensure performance against set targets

Preferred candidate profile

1. A keen planner and implementer with insightful experience in handling operations entailing planning, budgeting, and resource deployment
2. Exposure to Customer Service or Telecom business in similar customer service role
3. 3-4 years hands on Experience in IWAN/5G/MPLS/Internet Products.
4. Understanding of NPT/EPT/FTTH/Wireless Network
5. Understanding of RF & Fiber Network.
6. Must have hands-on experience of Computer Hardware and Networking.

📌 Lead - Wireless Delivery (Ahmedabad)
🏢 Airtel
📍 Ahmedabad