Job highlights

- This role also provides Tier 1 technical support,training,documentation,and quality control

- Experience with the D2L Brightspace platform and basic HTML is a plus

- Tier . 1 . technical support,and quality control
- required.

- . Proficient in the use of personal computers,mobile devices,web-based applications,and interactive learning tools

Learning Platform Operations Specialist supports the delivery of high-quality client learning experiences by configuring and managing learning products and programs. This role also provides Tier 1 technical support, training, documentation, and quality control. The position will require close collaboration with cross-functional teams to meet client needs.

Experience with the D2L Brightspace platform and basic HTML is a plus. Success in this role is driven by attention to detail, initiative, clear communication, and a willingness to support team members to achieve exceptional client outcomes.

Key Responsibilities

- Provide support to client teams in delivery of first-class learning experiences for clients, including, but not limited to, learning portal set-up and configuration, portal training, documentation, Tier 1 technical support, and quality control.

- Become an expert in the workings and use of our program delivery platform.

- Coordinate with other HBP colleagues (e.g., Client Success, Technical Support, etc.) to execute on client portal needs and deliverables.

- Confer with team members and other HBP colleagues on developing portal building processes, best practices, documentation, and supporting materials.

- Aim to continually improve team processes and procedures; follow and reinforce accepted processes.





- Participate in team meetings by communicating updates, sharing feedback, offering new ideas, communicating challenges, etc.

- Be proactive about looking for risks and mistakes/errors before they happen, as well as opportunities for improvement, and be bold in raising them.

- Use HBP systems and tools to support knowledge management, data gathering, financial analyses, and product delivery, including workload management and time tracking.

- Initiate action to accomplish work goals and achieve results beyond what is required.

- Provide back-up to support to other team members as needed.

The position will work US Eastern Time business hours.

Requirements:

- Familiarity with Microsoft Office Suite (Word, Excel, Teams), CRM and ticketing systems (such as Salesforce or Zendesk), Splunk, and/or learning management systems.

- Ability to clearly and confidently communicate basic technical information to non-technical users, while working collaboratively with internal teams to resolve client issues.

- Demonstrated ability to adapt quickly to shifting priorities, new tools, and evolving client needs in a quick-paced environment.

- Proficient in the use of personal computers, mobile devices, web-based applications, and interactive learning tools.

- Strong written and verbal communication skills, with a focus on delivering professional, client-centered support and collaborating effectively with cross-functional teams.

Experience and Education

- 3-5 Years experience in any of the related fields; sales, consulting, publishing, educational technology, technical support, product support or client success
- A minimum of a three/four-year degree from an accredited institution of higher education

📌 Learning Platform Operations Specialist (Mumbai)
🏢 Harvard Business Publishing
📍 Mumbai