- Study performance: Analyze customer claims and end-of-life tire encoding to understand how products perform.
- Run field surveys: Set up and manage performance and usage measurement plans (GST Roulages Contrôlés MC tires) tracking key parameters in both operation and maintenance conditions.
- Spot the abnormal: Detect unusual usage and alert your functional manager right away.
- Report with impact: Feed the DUS database then write alerts FE reports and technical study reports validated with your functional manager before sharing.
- Advise and train: Recommend standard equipment proper work methods and best practices. Coach the sales force on product implementation and claims handling and champion our products in customer environments.
- Handle dissatisfaction: Diagnose causes use CT codes to identify main damage types recommend first-level solutions and follow your managers guidance on the response. Track pre-defined CTs in the field.
- Keep an eye on the market:
Track our offer and competitors to note strengths and limitations and relay the technical expectations of users and distributors.
- Manage risk: Carry out the actions your manager defines to bring any risk back to an acceptable level.
- Support in disputes: Collect facts using standard methods and pass your findings to your technical correspondent who prepares the litigation report.
- Place and monitor survey tires: Fit mass-production or test tires gather user observations and usage data propose fleets to survey across wide-ranging conditions and report your findings.