About Persistent

We are an AI-led platform-driven Digital Engineering and Enterprise Modernization partner combining deep technical expertise and industry experience to help our clients anticipate whats next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 18 of the Fortune 50 companies 7 of the 10 top US banks 9 of the 10 technology companies and numerous innovators across the healthcare ecosystem.

Our disruptors mindset commitment to client success and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation leadership and inclusion. We have delivered 26sequential quarters of growth with $487.6M in Q4 FY26 revenue up 7.8% Q-o-Q and 20.0% Y-o-Y. Our 29500global team members located in 21 countries have been instrumental in helping the market leaders transform their industries. We received five awards at the ISG (Information Services Group) Provider Lens Awards 2026 and for the second year in a row were awarded the Growth Honor of the Year at the Everest Group Elevate 2026.

About Position:

We are seeking an experienced Application Support Engineer (L2/L3) to provide operational and technical support for business-critical enterprise applications. The ideal candidate will possess strong troubleshooting skills hands-on experience with applications and SQL Server databases and a solid understanding of ITIL-based support this role you will be responsible for ensuring application stability resolving production incidents supporting change and release activities and driving continuous service improvement initiatives. Experience supporting applications within regulated GxP environments and pharmaceutical industries will be highly valued.

- Role: Application Support Engineer (L2/L3) - .NET & SQL
- Location: Hyderabad
- Experience: 2 to 5 Years
- Job Type: Full-Time Employment

What Youll Do:

- Provide L2/L3 support for critical enterprise applications and business systems.
- Manage incidents service requests problems and change activities following ITIL best practices.




- Investigate and resolve complex application database and integration-related issues within defined SLAs.
- Perform detailed root cause analysis (RCA) and implement corrective and preventive actions.
- Monitor application health batch processes interfaces integrations and system performance.
- Support applications developed using technologies and SQL Server databases.
- Execute approved configuration changes data corrections minor enhancements and deployment activities.
- Perform unit testing and deployment validation for application fixes and enhancements.
- Support release management processes including deployment verification rollback planning and post-release stabilization.
- Work within validated GxP environments while ensuring compliance with pharmaceutical industry standards and regulatory requirements.
- Create and maintain operational documentation SOPs support runbooks knowledge articles and validation records.
- Coordinate with third-party vendors and product support teams to resolve technical issues and manage escalations.
- Analyze support trends and identify automation opportunities to improve operational efficiency.
- Participate in continuous service improvement initiatives focused on reducing recurring incidents and improving application performance.
- Collaborate with business users quality teams infrastructure teams and global stakeholders to deliver exceptional support services.

Expertise Youll Bring:

- 2-5 years of experience in Application Support Production Support or IT Operations.
- Robust experience troubleshooting complex application and production support issues.
- Hands-on experience supporting enterprise applications built on technologies.
- Strong SQL Server database knowledge including query execution troubleshooting and data analysis.




- Solid understanding of ITIL processes including Incident Problem Change and Service Request Management.
- Experience working with ServiceNow or similar enterprise ticketing platforms.
- Ability to perform root cause analysis and implement preventive measures for recurring issues.
- Knowledge of application integrations APIs and middleware support.
- Experience supporting applications in regulated GxP Life Sciences Healthcare or Pharmaceutical environments.
- Understanding of FDA compliance Computer System Validation (CSV) and audit requirements.
- Experience supporting release management and deployment activities.
- Strong analytical troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management capabilities.
- Ability to work effectively in cross-functional and global team environments.
- Strong customer service orientation and commitment to operational excellence.

Benefits:

- Competitive salary and benefits package
- Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
- Opportunity to work with cutting-edge technologies
- Employee engagement initiatives such as project parties flexible work hours and Long Service awards
- Annual health check-ups
- Insurance coverage: group term life personal accident and Mediclaim hospitalization for self spouse two children and parents

Values-Driven People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals including those with disabilities and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

- We support hybrid work and flexible hours to fit diverse lifestyles.
- Our office is accessibility-friendly with ergonomic setups and assistive technologies to support employees with physical disabilities.
- If you are a person with disabilities and have specific requirements please inform us during the application process or at any time during your employment

Lets unleash your full potential at Persistent- is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Required Experience:

IC

📌 Application Support Engineer (Hyderabad)
🏢 Persistent Systems
📍 Hyderabad