Toast creates technology to help restaurants and local businesses succeed in a digital world helping business owners operate increase sales engage customers and keep employees happy.
Our Inclusion & Impact team is a center of excellence within our People & Places function responsible for fostering a globally connected culture fueled by fairness belonging community and corporate responsibility. We do so through our three workstreams of Global Inclusion Social Impact & seek proactive team members who excel when navigating fast-paced settings and are eager to drive meaningful outcomes daily.
This role reports to the Global Head of Inclusion & Impact and will work closely with the Head of HR International and the SVP India Country Lead.
A day in the life (Responsibilities)
As the Program Manager Inclusion & Impact-APAC you will help deploy the global Inclusion & Impact strategy locally building and delivering programming tailored to the regions needs. This is a new position - So were looking for a motivated self-starter who thrives in dynamic environments and wants to make an impact every single day by fostering an inclusive environment where all Toasters can thrive and driving local corporate social responsibility efforts.
You will:
1. Global Inclusion: Cultural Awareness Targeted Interventions & Employee Networks
- Drive regional inclusive workplaces initiatives with a primary focus on gender diversity accessibility representation and equitable experiences
- Liaise with key external talent partners (ex. PeriFerry Enable India Grace Hopper) to support TA in strengthening diverse talent pipelines
- Work with senior leaders on targeted interventions to widen opportunities for all Toaster to thrive when it comes to development career progression and retention
- Facilitate or employ external partners (ex. Avtar) to deliver inclusive leadership sensitisation awareness and belonging programs
- Support people team systems and drive fairness in people decisions including POSH-linked practices
- Coach and support local Employee Resource Group & Community chapters and enable the site leads who run them
2. Social Impact: Employee Giving & Community Outreach
- Own local expression of global social impact strategy including amplifying signature giving moments to increase regional employee volunteering and engagement.
- Own regional engagement strategy educating Toasters on giving opportunities and tools and delivering impact and storytelling supporting the business purpose-driven mission.
- Provide oversight and guidance to local committee chairs including recruiting onboarding developing and recognizing leads.
- Localize global giving playbook based on regional needs identifying synergies across sites optimizing community outreach calendars and ensuring access to volunteering opportunities exist for all Toasters .
- Act as primary point of contact for regional ngos and internal stakeholder.
- Lead the development of annual CSR plans budget allocation & monitoring and selection & implementation processes and governance touchpoints with the CSR committee
- Lead the identification of community needs development priorities and potential CSR opportunities aligned with statutory requirements and (the companys social impact arm) objectives
- Coordinate with CSR agencies NGOS project partners and internal stakeholders for effective project execution.
- Own post-project communications impact reporting and ongoing community outreach activities
- Partner with Finance on proper disclosure documentation statutory records and materials
- Support annual global corporate responsibility & impact report content development
What youll need to thrive (Requirements)
- Bachelors degree in any discipline
- 5 to 7 years of professional experience with relevant experience in diversity equity & inclusion CSR employee engagement or program management in India including regional delivery across more than one site
- Strong experience in strategic planning content development and designing facilitating & implementing immersive cultural and community engagement programs
- Working knowledge of Indias statutory environment for this work POSH Companies Act Section 135 CSR and the Labour Codes and experience coordinating a compliance calendar with Legal and Finance partners
- Strong analytical skills and understanding of impact reporting diversity metrics and inclusive workplace interventions
- Experience standing something up from scratch not just running something already established
- Experience with employee resource groups or employee-led communities ideally at an early stage
- Grants or CSR program management experience including NGO onboarding monitoring and reporting
- Ability to work with and influence senior leadership and cross-functional stakeholders across country leadership and global functions
- Top-notch verbal and written communication skills in English.
- Project management skills with attention to detail and consistent follow-through
What will help you standout (Nice to Have)
- Experience across both Bangalore and Chennai or comparable multi-site delivery in India
- Existing relationships in the India inclusion and CSR partner ecosystem
- Experience in a global technology company with a US-based headquarters
AI at Toast
At Toast one of our company values is that were hungry to build and learn.
We believe learning new AI tools empowers us to build for our customers faster more independently and with higher quality. We provide these tools across all disciplines from Engineering and Product to Sales and Support and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; its a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract retain and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters changing needs. Learn more about our benefits at Toast Uses AI in its Hiring Process
Throughout the hiring process our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking summarization and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own without real-time AI tools recording or transcription bots unless we tell you otherwise in advance. To learn more: Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: Are the Secret Ingredient in Our Recipe for Success
At Toast our employees are our secret ingredientwhen they thrive we thrive. The restaurant industry brings together people with a wide range of backgrounds experiences and perspectives and we value that same breadth at Toast. We strive to build a culture grounded in authenticity respect and humility where every Toaster has a real chance to grow contribute and do their best workraising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process please contact .
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