L1 Technical Support Executive

Location: Sector 75, Noida

Work mode: Hybrid, combining office work and remote support as required.

Employment: Full-time, permanent

Experience: 1 to 2 years in technical or network support

Salary: INR 15,000 to INR 25,000 per month, based on experience and skills.

Office timings: 10:00 AM to 8:00 PM, with a lunch break.

Role and responsibilities

- Provide L1 technical support and basic network troubleshooting for connectivity and device issues.
- Configure network devices and assist with RF link alignment and troubleshooting.
- Answer customer calls, understand issues, and provide clear updates.
- Create, update, and track support tickets, documenting issues, troubleshooting steps, and resolutions.
- Coordinate with the team and escalate issues as needed to ensure proper resolution.
- Handle other technical support requirements.





Candidate requirements
- Basic networking knowledge and 1 to 2 years of relevant hands-on experience.
- Familiarity with IP addressing, LAN/WAN, routers, switches, and basic network troubleshooting.
- Ability to configure devices and support RF links.
- Transparent communication, customer handling, documentation, and team coordination skills.

Availability and travel Due to the critical nature of the job, availability for remote support at any time is required, including outside office hours and on Sundays or holidays, whenever urgent support is needed.

Travel to other locations may be required for critical or emergency work. Such travel is expected to be very rare.

📌 Technical Support Executive (Noida)
🏢 OS Ventures
📍 Noida