Key Account Manager | Client growth partner

Company: Entab Infotech Pvt. Ltd.

Location: Kolkata, West Bengal

Department: Sales / Business Development

Designation: Key Account Manager

About Entab

Entab Infotech provides technology-driven school management solutions, including School ERP software, mobile applications, and integrated digital solutions that help educational institutions streamline their academic and administrative operations.

Role Overview

We are looking for a dynamic and result-oriented Key Account Manager to manage and strengthen relationships with existing school clients in the Kolkata region. The candidate will be responsible for ensuring customer satisfaction, driving client retention, identifying business growth opportunities, and promoting additional products and services.

The ideal candidate should have strong relationship management, communication, negotiation, and business development skills, along with the ability to interact confidently with school management and decision-makers.

Key Roles and Responsibilities

1. Client Relationship Management

- Manage and maintain strong relationships with existing school clients.
- Act as the primary point of contact for assigned schools and ensure timely resolution of their concerns.
- Conduct regular school visits and meetings with principals, directors, administrators, and management teams.
- Understand client requirements and ensure a positive customer experience.

1. Client Retention and Account Growth

- Ensure timely renewal of existing contracts and subscriptions.
- Proactively identify client concerns and take necessary steps to reduce customer attrition.
- Identify opportunities for upselling and cross-selling additional Entab products and services.
- Drive revenue growth from existing accounts.

1. Business Development

- Identify new business opportunities within existing client accounts.
- Promote Entab's School ERP, mobile applications, and other technology solutions.
- Generate referrals and business opportunities through existing client relationships.




- Achieve assigned revenue, renewal, and account growth targets.

1. Coordination and Customer Support

- Coordinate with internal teams, including Technical Support, Implementation, Operations, and Sales, to address client requirements.
- Follow up on pending issues and ensure timely resolution.
- Maintain regular communication with clients regarding product updates, current features, and services.
- Collect client feedback and share improvement suggestions with the concerned teams.

1. Reporting and MIS

- Maintain accurate records of client meetings, follow-ups, renewals, and business opportunities.
- Prepare regular account performance and revenue reports.
- Track renewal pipelines, customer satisfaction, and account-wise business growth.
- Provide periodic updates to the reporting manager.

Required Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong relationship management and negotiation abilities.
- Good presentation and client-handling skills.
- Ability to manage multiple client accounts independently.
- Strong problem-solving and coordination skills.
- Target-oriented approach with a focus on customer retention and revenue generation.
- Proficiency in MS Excel, PowerPoint, and CRM tools.

Candidate Requirements
- Education: Graduate in any discipline; MBA in Marketing or Sales will be an added advantage.
- Experience: 36 years of experience in Key Account Management, Client Relationship Management, or Business Development.
- Experience in EdTech, SaaS, School ERP, or B2B sales will be preferred.
- Candidates with experience handling schools, educational institutions, or corporate clients will be preferred.
- Willingness to travel locally and visit schools across Kolkata and nearby areas.

Key Performance Indicators (KPIs)
- Client retention and renewal percentage.
- Revenue generated through existing accounts.
- Upselling and cross-selling revenue.
- Customer satisfaction and client relationship management.
- Timely resolution and closure of client concerns.
- Achievement of assigned account management targets.

📌 Key Accounts Manager | Client Growth Partner (Kolkata)
🏢 Entab Infotech Private
📍 Kolkata