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Key Responsibilities

Client Ownership

- Own a portfolio of UAE client accounts as the primary point of contact for client HR, procurement and business leaders.

- Run regular client reviews covering delivery, SLA performance, open issues and upcoming workforce needs.

- Handle escalations end to end, coordinating Operations, Payroll and Finance to resolve them quickly.

- Build relationships at more than one level in each account so the account doesn’t depend on a single contact.

Delivery and SLA

- Track deployment, onboarding, attendance, payroll inputs and exits for the associates on your accounts, working with the delivery team.

- Monitor SLA adherence and act early when a metric starts to slip.

- Prepare MIS and account health reports for clients and internal leadership.

Commercials and Renewals

- Manage the billing cycle for your accounts, from invoice handover to collection, including credit notes and purchase order issues.

- Track contract and rate renewals ahead of time and lead renewal conversations with the client.

- Monitor margin per account and flag where pricing, headcount mix or costs need attention.

Account Growth and Sales

- Find new requirements within existing accounts: added headcount, new roles, new locations and other TASC services.





- Convert those opportunities into proposals and closed business, working with Sales leadership.

- Over time, take on new client acquisition alongside account management.

Reporting and Ways of Working

- Keep CRM and account records current and accurate.

- Use AI tools to speed up reporting, client communication and account analysis.

What We’re Looking For

Beyond qualifications, we are looking for a specific kind of person:

- Three to nine years in account management, key account management or client servicing, owning client relationships on your own.

- Experience in staffing, HR services, payroll outsourcing or another B2B service business is a solid advantage.

- Exposure to UAE or GCC clients, or a clear understanding of how Gulf clients work.

- Comfortable with numbers: billing, collections, margin and renewals don’t intimidate you.

- Open to the role moving into sales, with revenue targets attached.

- Strong written and spoken English, with the confidence to hold a conversation with senior client stakeholders.

- Strong in Excel and reporting, and an active user of AI tools (ChatGPT, Copilot or similar). This is not optional.

- Organised and steady under pressure, able to run several accounts without letting anything slip.

📌 Key Account Manager (Bengaluru)
🏢 TASC Outsourcing
📍 Bengaluru