Role: KEY ACCOUNT MANAGER - E-COMMERCE

Job Purpose

Drive profitable growth across assigned e-commerce accounts by managing marketplace relationships, maximizing product visibility, ensuring superior availability, executing performance marketing initiatives, and delivering revenue and margin targets through data-driven account management.

Key Deliverables

1. Business Growth & Account Management

- Deliver marketplace revenue, GMV, margin and market share targets.
- Develop and execute Joint Business Plans (JBPs) with key online platforms.
- Drive category growth through assortment expansion and promotional planning.
- Identify current business opportunities within assigned marketplaces.

2. Marketplace Sales Execution

- Plan and execute sales campaigns across Amazon, Flipkart, Reliance Digital, Croma, Tata Neu and other strategic marketplaces.
- Monitor daily sales performance and initiate corrective actions.
- Ensure achievement of monthly, quarterly and annual sales targets.

3. Performance Marketing

- Execute marketplace advertising campaigns.
- Optimize sponsored ads, keyword campaigns and product visibility.
- Monitor campaign ROI, ROAS, conversion rates and customer acquisition metrics.

4. Analytics & Market Intelligence

- Analyze traffic, conversion, repeat purchase and competitor performance.
- Monitor pricing trends, assortment gaps and share of search.




- Generate actionable insights to improve sales performance.

5. Inventory & Supply Chain Management

- Maintain optimum inventory levels across platforms.
- Ensure high fill rates and minimize stock-outs.
- Work closely with demand planning and supply chain teams to improve product availability.

6. Platform Stock Management

- Forecast account-level demand.
- Track sell-through and replenishment cycles.
- Improve inventory productivity and reduce aging stock.

7. Content & Catalogue Management

- Ensure product listings are accurate, complete and optimized.
- Improve product discoverability through enhanced content.
- Monitor ratings, reviews and customer feedback.

8. Order Fulfilment & Customer Experience

- Monitor order fulfilment KPIs.
- Ensure adherence to platform SLAs.
- Support resolution of customer grievances and operational escalations.

9. Pricing & Profitability Management

- Monitor marketplace pricing compliance.
- Support promotional pricing decisions.
- Track profitability by platform, category and SKU.

Functional Skills

- Data Analytics
- Market Intelligence
- Performance Marketing
- Financial Acumen
- Inventory & Supply Chain Management
- Platform Stock Management
- Marketplace Advertising
- ROI Optimization
- D2C Planning & Execution
- Content Management
- Pricing & Promotion Management
- Catalog Analytics

📌 KEY ACCOUNT MANAGER - E-COMMERCE (Bangalore Urban)
🏢 Bajaj Electricals
📍 Bangalore Urban