To manage existing key customer accounts, strengthen customer relationships, ensure service satisfaction, and drive revenue and gross profit growth through effective account management.

Key Responsibilities

1. Manage and maintain relationships with existing key customers.

2. Understand customer requirements and ensure smooth handling of Ocean Export shipments.

3. Identify opportunities to increase business volumes and revenue from existing accounts.

4. Coordinate with Operations, Pricing, Customer Service and Documentation teams to ensure timely service delivery.

5. Handle customer queries, escalations and ensure timely resolution.

6. Coordinate with customers for quotations, rate negotiations and business follow-ups.

7. Monitor customer-wise revenue, gross profit, shipment volumes and business growth.

8. Follow up on outstanding payments in coordination with the Accounts team.

9.



Conduct regular customer meetings to improve retention and identify business opportunities.

Key Requirements

- Graduate in any discipline; MBA will be an added advantage.

- 3-8 years of experience in Freight Forwarding In Operations/ Key Accounts.

- Strong knowledge of Ocean Freight Export.

- Experience in handling key accounts and corporate customers.

- Positive communication, negotiation and relationship management skills.

Key Performance Indicators (KPIs)

- Revenue and Gross Profit (GP) achievement.

- Existing customer business growth.

- Customer retention and satisfaction.

- Increase in shipment volumes.

- Collection efficiency.

- Customer relationship and account development.

📌 Key Account Executive/ Key Account Manager -Ocean Freight (Chennai)
🏢 SAR Transport Systems
📍 Chennai