Account Management &

- Customer Growth

- Own day-to-day relationships for assigned customer accounts and develop account plans to grow revenue share for these accounts.

- Conduct regular customer visits and structured business reviews at agreed weekly, monthly, quarterly or half-yearly intervals, depending on account needs.

- Identify cross-selling, upselling, new-product and new-application opportunities within existing accounts.

- Work with Planning team to maintain customer forecasts and forward visibility of demand, recent program's and potential changes in requirements.

New Business Development

- Identify, research and qualify prospective customers whose requirements align with products, capabilities and target markets.

- Build and maintain a structured opportunity pipeline from lead generation and initial enquiry through qualification, quotation, negotiation and order conversion.

- Develop customer relationships and follow up on enquiries to improve conversion into profitable business.

- Track new-customer wins, order intake and business-development outcomes against agreed targets.

RFQ, Quotation &

- Commercial Coordination

- Act as the commercial point of contact for assigned customer RFQs and ensure that customer requirements, specifications, volumes and timelines are communicated clearly to relevant internal functions.

- Coordinate inputs from Engineering / NPD, Quality, SCM, Planning, Operations and Finance for technical feasibility, costing, capacity, lead time and delivery commitments.

- Support customer negotiations and commercial discussions within delegated authority; escalate pricing, margin,



credit or contractual exceptions to the authorised approver.

- Maintain visibility of RFQ status, quotation turnaround, conversion rates and reasons for lost or delayed opportunities.

Customer Commitments, Delivery &

- Issue Coordination

- Communicate customer priorities, forecasts, order changes and delivery expectations to the relevant internal owners in a timely manner.

- Coordinate with Planning, SCM and Operations on customer-facing delivery risks; ensure risks are escalated early and customers receive clear, consistent updates.

- Act as the primary customer-facing coordinator for assigned delivery and quality concerns, ensuring that issues have named internal owners, action plans and target closure dates.

Current Product / Current Part Commercial Handover

- Coordinate commercial requirements and customer communication for new-part RFQs and development program's.

- Ensure customer requirements, target volumes, commercial assumptions and requested timelines are captured and shared with NPD / Engineering and Quality.

- Track quotation, development, sample / FA milestones and customer feedback with the responsible technical teams.

- Support conversion of approved development activity into repeat / regular orders and identify opportunities for further business.

Reporting &

- Performance Management

- Prepare and maintain account plans, sales pipeline, RFQ tracker, quotation status, order intake and revenue forecasts.

- Maintain accurate customer, chance and commercial records in designated systems and ensure timely updates.

- Report material customer risks, lost-business reasons, forecast changes and market intelligence to the reporting manager.

📌 Key Account & Business Development Manager (Vadodara)
🏢 Acumen Training And Hr Solutions
📍 Vadodara