Jr to mid level Help Desk Support - 100% remote but live in the Northeast US Company: remote quest jobs Job Location: Remote (Work from home), India Employment Type: Full-time Service Desk Professional I reputed company include the following questions and answers at the top of each resume submitted: Can you pass a drug test and background check Do you have a stable internet connection at home and understand you will be issued a desktop, not a laptop Do you have experience learning a new proprietary software reputed company provide an example. Are you able to work between the hours of 5 am and 9:30 PM ET The schedule is 8:30 - 5 pm for the first 3 months. Current reputed company begins October 5th.

Interviewing ASAP.

Job duties - Using basic IT Knowledge and problem solving skills, ask the appropriate probing questions to determine, diagnose and solve customer support issues Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact, in a timely manner Provide maximum customer service and issue ownership Participate in a rotating on call and Saturday coverage schedule Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices When necessary, escalate incidents to the appropriate next level support team Communicate with customers, providing status updates and follow-up to ensure satisfaction Communicate trends and undocumented issues to supervisor,



seniors and other reputed company as necessary reputed company additional tasks and projects as assigned by Service Desk leadership Skills: If working from home a private, dedicated office / work space is required, as well as a strong wired internet connection for the provided desktop pc. Associate s degree in Computer Science/Information Systems (or similar technical major) from an reputed company college Six months of related experience A combination of related experience and/or technical certifications may be considered in lieu of the educational requirements Demonstrated ability to solve issues with healthcare/clinical applications Knowledge of computer, printer, and network troubleshooting and installation procedures Demonstrated ability to diagnose and troubleshoot reputed company products Commitment to reputed company s values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, co-workers, management, physicians, and/or vendors in reputed company day performance and interactions Demonstrated ability to work in a team environment, as well as independently reputed company customer service skills and phone etiquette Excellent documentation skills Ability to work evening, weekend, and holiday coverage as needed and scheduled Ability to travel up to 5% Ability to deal with confidential information and/or issues using discretion and judgment. Apply tot his job Apply To reputed company Job .

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IT Services & Consulting

📌 Jr to mid level Help Desk Support - 100% remote but live in the Northeast US (India)
🏢 remote quest jobs
📍 India