Experience: 4-8 years in enterprise endpoint support, software packaging, desktop deployment, and user-impact troubleshooting.

Location: Chennai-aligned project delivery support.

Engagement: Project delivery resource supporting the Any Java version to Azul Zulu migration.

Role purpose The Device Support Engineer will support migration of end-user devices from Any Java version to Azul Zulu while minimising user disruption. The role is accountable for endpoint packaging, deployment support, post-install validation, Any Java version removal, issue triage, and evidence capture across assigned desktop migration waves.

Key responsibilities

- Package, deploy, and validate Azul Zulu builds for managed end-user devices using AstraZeneca endpoint deployment tools such as SCCM, Intune, and Tanium where applicable.
- Support migration of the desktop and end-user device estate, including devices running legacy Any Java version versions and applications dependent on Java runtime components.
- Remove Any Java version from migrated devices, clean residual files or configuration, and confirm that the approved Azul runtime is in place.
- Assist with Java Web Start and applet stabilisation through IcedTea-Web, working with application owners and BTG teams where user-facing applications are impacted.
- Run pre-migration checks, deployment health checks, post-install validation, and user-impact triage for failed or partially migrated devices.
- Troubleshoot endpoint deployment failures, installation conflicts, environment-variable issues, application launch errors, and user-reported defects.
- Maintain deployment evidence, exception logs, failed-install analysis,



rollback notes, and handover records for BAU support.
- Provide regular progress inputs covering completed migrations, failed deployments, blockers, user issues, and remediation actions.

Required skills and competencies

- Strong Windows endpoint support experience in a managed enterprise desktop environment.
- Hands-on software packaging and deployment experience using SCCM, Intune, Tanium, or comparable enterprise endpoint tools.
- Working knowledge of Java runtime installation, configuration, version checks, environment variables, and application dependencies.
- Ability to analyse deployment failures, user-impact issues, installation conflicts, and application compatibility problems.
- Understanding of change windows, release controls, incident management, and operational handover requirements.
- Transparent communication skills to work with users, application teams, support teams, and project stakeholders.

Key deliverables and success measures

- Approved endpoint deployment package and repeatable installation approach for Azul Zulu on end-user devices.
- Successful migration of assigned desktop waves with Any Java version removed and post-migration checks completed.
- Exception log for devices that cannot be migrated during the planned wave, with reason, owner, and next action.
- Deployment evidence and support handover records suitable for project governance and BAU transition.

Stakeholder management

Works closely with Device Engineering, End User Services, BTG application teams, Cyber Security, Change and Release Management, SACM, Service Desk, Azul support, and project management.

📌 Java Migration - End User Devices (Chennai)
🏢 Cognizant
📍 Chennai