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Position: ITSM Change & Problem Management Specialist

Experience: 2-3 Years

Work Mode: Work from Office

Location: Bangalore and Pune

Key Responsibilities

- Manage and govern the end-to-end Change Management process in alignment with ITIL best practices.
- Review, assess, and coordinate Normal, Standard, and Emergency Changes to minimize business impact.
- Facilitate Change Advisory Board (CAB) meetings and ensure appropriate stakeholder engagement.
- Lead Problem Management activities, including root cause analysis (RCA), trend analysis, and preventive action planning.
- Track recurring incidents, identify underlying issues, and drive permanent resolution.
- Monitor compliance with Change and Problem Management processes, policies, and SLAs.
- Prepare governance reports, dashboards,



and management reviews related to Change and Problem activities.
- Collaborate with application, infrastructure, service delivery, and business teams to ensure operational excellence.
- Drive continual service improvement initiatives and process optimization.

Required Skills

- Solid knowledge of ITIL framework and ITSM processes.
- Hands-on experience in Change Management and Problem Management operations.
- Experience in conducting RCA, impact analysis, risk assessment, and mitigation planning.
- Knowledge of ITSM tools such as ServiceNow, Remedy, BMC Helix, or equivalent.

📌 ITSM Change & Problem Management Specialist (Bengaluru)
🏢 LanceSoft
📍 Bengaluru