04 Nov
|
NextGen software services
|
Makarpura
04 Nov
NextGen software services
Makarpura
IT Support Specialist / IT Support Engineer (L1/L2)Location: Ahmedabad / Gandhinagar / Vadodara / Surat | L1: 0–2 years; L2: 2–5 years
Job Summary: Provide first- and second-level technical support, diagnose IT issues, and ensure smooth operation of end-user systems.
Key Responsibilities• Resolve desktop, laptop, printer, email, application, and login issues.• Install Windows, drivers, software, and security updates.
- Support Microsoft 365, Active Directory, user accounts, and permissions.• Troubleshoot LAN, Wi-Fi, VPN, and remote-access issues.
- Log incidents, maintain ticket records, and escalate unresolved issues.
- Support IT asset management and backup procedures.
Required Skills: Windows 10/11, hardware troubleshooting, basic networking, ticketing tools, Active Directory basics, customer support. Qualification: Diploma / BCA / B.Sc. IT or equivalent.
Pay: ₹12,000.00 - ₹20,000.00 per month
Work Location: In person
📌 IT Support Specialist (Makarpura)
🏢 NextGen software services
📍 Makarpura