: Contact Centre Trainee

Position Title

Contact Centre Trainee

Department

Customer Support / Contact Centre

Location

Gurugram

Role Overview The Contact Centre Trainee will handle customer interactions and provide support related to product queries, troubleshooting guidance, and service-related concerns. This role is ideal for graduates looking to build a career in customer service within the power solutions and renewable energy domain.

Key Responsibilities

- Handle inbound and outbound customer calls in a professional manner.
- Understand and explain product technical specifications (Solar, HKVA, Power

Solutions).
- Provide accurate information and resolve customer queries and concerns.
- Record and maintain call logs and customer interaction details.
- Escalate complex technical issues to the relevant teams.
- Ensure high levels of customer satisfaction through effective communication.
- Maintain service quality standards and follow defined processes.




- Coordinate with internal teams for quick resolution of customer issues.

Eligibility Criteria

- Education: Graduate in any discipline
- Experience: Freshers or candidates with up to 1 year of experience preferred

Required Skills

- Ability to understand product technical specifications (Solar, HKVA, Power

Solutions)

- Ability to communicate and handle queries over phone in Hindi and English
- Valuable listening and interpersonal skills

Genera l

- Basic computer operating skills
- Ability to handle customer queries efficiently under pressure

Preferred Attributes

- Prior exposure to customer service or contact centre operations (optional)
- Strong problem-solving attitude and patience
- Willingness to learn and adapt to new products and processes

📌 Internship Trainee (Gurugram)
🏢 TeamLease Digital
📍 Gurugram