- Review chatbot conversation logs and IVR call recordings.
- Identify defects such as incorrect responses, misleading information, broken flows, escalation failures, or compliance gaps.
- Categorize defects based on predefined taxonomies and quality frameworks.
- Flag critical customer-impacting issues for immediate attention.
Preferred candidate profile Ready to do 5 days' work from office (Andheri East)
Ready to work as per US timeline
📌 International Voice Process (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai
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