International voice process for customer support Company: Availity Job Location: Bengaluru, Karnataka, India Employment Type: Full time Experience Required: 1+ years Salary: 17K40K a month Location: Manyata Tech Park, Bangalore Company: Avility Shift: US Night Shift (100%) Work Schedule: 5 Days Working | Fixed Weekends Off (Saturday & Sunday) Role Overview We are hiring experienced International Customer Support Executives (Voice) to provide high-quality customer service to US-based customers. The role involves handling inbound/outbound calls, resolving customer queries efficiently, and ensuring excellent customer satisfaction while following company processes and quality standards.

Key Responsibilities Handle inbound and outbound voice calls from US customers professionally Understand customer concerns and provide accurate, timely resolutions Maintain clear and courteous communication at all times Document customer interactions and update records accurately Adhere to defined processes, policies,



and quality guidelines Meet individual and team performance targets (quality, productivity, CSAT) Escalate complex issues to the appropriate teams when required Eligibility Criteria Minimum 1 year of experience in International Voice Process (mandatory) Excellent English communication skills (verbal & listening) Comfortable working in full US night shifts Strong problem-solving and customer-handling skills Ability to work in a fast-paced international environment Immediate joiners preferred Salary &

Benefits CTC starting from 4.5 LPA (higher for strong communication & experience) Approx. 35,000+ take-home per month Performance-based incentives Night shift allowance Free two-way cab facility Food facilities Comprehensive medical and healthcare benefits .

Industry

BPO / Call Center

📌 International voice process for customer support (Bengaluru)
🏢 Availity
📍 Bengaluru