– Desktop Support Engineer L1 (International Process)

Job Location: Hinjewadi, Pune

Experience Required: 1.5 Years

Process: International IT Support

Shift: Rotational Shifts

Communication: Excellent English Communication

Job Summary

We are looking for an experienced Desktop Support Engineer L1 to provide technical assistance to international customers. The candidate should have hands-on experience in troubleshooting desktop, laptop, hardware, software, and network-related issues, along with excellent English communication skills.

Roles & Responsibilities

- Provide L1 technical support to international clients through calls, emails, and chat.
- Troubleshoot Windows OS, desktop, laptop, and peripheral-related issues.
- Handle basic hardware and software troubleshooting.
- Support installation, configuration, and troubleshooting of Windows applications.
- Troubleshoot Outlook, MS Office 365, and email-related issues.
- Assist users with password resets and account lockout issues.
- Troubleshoot basic LAN, WAN, Wi-Fi, VPN, and connectivity issues.
- Provide remote desktop support using remote assistance tools.
- Create, update, and manage tickets using ITSM tools.
- Escalate complex technical issues to L2/L3 teams.




- Ensure timely resolution of incidents within defined SLAs.

Mandatory Technical Skills

- Windows 10/11 troubleshooting.
- Desktop and laptop hardware troubleshooting.
- Basic knowledge of Active Directory (AD).
- Password reset and account unlock.
- MS Office and Outlook troubleshooting.
- Basic networking: TCP/IP, DNS, DHCP, LAN and Wi-Fi.
- Printer and peripheral troubleshooting.
- Remote desktop support.
- Basic ITIL and ticketing process knowledge.

Required Soft Skills

- Excellent verbal and written English communication.
- Good international customer-handling skills.
- Strong troubleshooting and analytical abilities.
- Positive listening and problem-solving skills.
- Professional telephone etiquette.
- Ability to handle international voice support.
- Customer-focused approach and willingness to work in rotational shifts.

Work Location: Hinjewadi, Pune, Maharashtra Pay: Up to ₹450,000.00 per year

Experience

- International IT Service Desk: 1 year (Required)
- International Support: 1 year (Required)
- Troubleshooting: 1 year (Required)

Location:
- Hinjewadi, Pune, Maharashtra (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 International IT Service Desk Analyst (Hinjawadi)
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