Job highlights

- The team also coordinates cross- trainings,refresher sessions,and product-specific training programs . Additional responsibilities include content development for internal platforms,maintaining key business resources,collaborating with the IT team to enhance applications,and performing other duties as required to support continuous learning and operational excellence .
- The Learning and Development Team is responsible for conducting recent hire orientation and assessments, managing the training portal, and maintaining process manuals for all BPO teams
- The team also coordinates cross- trainings, refresher sessions, and product-specific training programs
- Additional responsibilities include content development for internal platforms, maintaining key business resources, collaborating with the IT team to enhance applications, and performing other duties as required to support continuous learning and operational excellence
- The Role We are looking for a creative, solution-focused Instructional Designer to support the ERP implementation journey at MSI
- This role is key to driving change enablement by designing training content, user guides, and digital learning experiences that make complex ERP processes simple and accessible to users across functions




- The responsibilities of the role would include creating original content for our team and that includes drafting presentations, basic graphics, and technical work on LMS
- The ideal candidate will be adept at understanding systems quickly, collaborating with cross-functional stakeholders, and creating instructional materials that enhance user readiness and confidence

Note: Interested candidates may apply if you are flexible to work in any shift timings from Monday - Friday, with work location in Bangalore. We prefer candidates who are available to join on short notice.

Key Responsibilities

Design and develop ERP training materials such as eLearning modules, ILT decks, user manuals, job aids, and simulations.

Collaborate with ERP consultants, internal SMEs, and process owners to translate technical workflows into learner- friendly content.

Create end-user learning journeys that cover pre-implementation, go-live, and post-implementation phases.

Use instructional design tools (e.g., Articulate 360) to develop engaging and interactive learning modules.

Coordinate with the Change Management and L&D; teams to ensure consistent and timely training rollout aligned with ERP deployment timelines.

Leverage platforms like Whatfix or similar digital adoption tools to embed contextual learning into ERP systems.

📌 Instructional Designer (Bengaluru)
🏢 MSI Services
📍 Bengaluru