Role Summary The Telecounsellor is responsible for engaging with prospective students and parents through outbound and inbound calls, understanding their educational requirements, providing accurate information about courses/programs, and converting enquiries into admissions. The role requires excellent communication skills, solid follow-up, CRM discipline, and the ability to build trust with prospective customers while achieving admission and revenue targets.

Key Responsibilities

1. Lead Management

- Handle all assigned leads received from digital campaigns, website enquiries, walk-ins,

referrals, events, and partner sources.
- Make outbound calls to prospective students and parents within defined turnaround

times.
- Attend inbound calls and provide prompt, professional counselling.
- Verify lead details and update records in the CRM.
- Classify leads based on qualification criteria and prioritize follow-ups.

1. Student & Parent Counselling

- Understand the student’s academic background, learning needs, career aspirations, and

budget.
- Explain course features, curriculum, batches, fees, schedules, and admission process.
- Address objections and provide suitable solutions.
- Recommend the most appropriate program based on the student’s requirements.




- Build trust and maintain a consultative approach throughout the admission journey.

1. Follow-up & Conversion

- Maintain regular follow-ups through calls, WhatsApp, SMS, and emails.
- Schedule counselling sessions, demos, campus visits, webinars, or orientation sessions.
- Ensure timely closure of admission enquiries.
- Re-engage inactive or lost leads through structured follow-up campaigns.
- Meet daily, weekly, and monthly conversion targets.

1. CRM & Documentation

- Update every interaction accurately in the CRM.
- Maintain complete lead history, follow-up schedules, and counselling notes.
- Record admission status, payment updates, and pending actions.
- Ensure data accuracy and adherence to CRM processes.

Best Regards

HR Naaz : (phone hidden)

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits

- Paid time off

Application Question(s):
- Looking a candidates from education background
- Do you have an experience in Edu -Tech sales ?

Experience:
- Inside sales: 2 years (Required)
- B2B sales: 2 years (Required)
- Sales Consultant: 2 years (Required)
- Business development: 2 years (Required)

Language:
- English (Preferred)

Work Location: In person

📌 Inside Sales Specialist (consultant) (Parel)
🏢 Immortal Facility Management
📍 Parel