Job Overview

We are looking for a result-oriented Inside Sales Executive with prior experience in the courier aggregation, logistics or e-commerce shipping industry.

The candidate will be responsible for managing marketing-generated leads and the company's in-house lead database, engaging with potential customers, understanding their shipping requirements, presenting Shipra's courier aggregation platform and converting qualified prospects into paying customers.

The role involves managing the complete inside-sales cycle, from initial customer engagement and product demonstrations to courier rate discussions, commercial negotiations, follow-ups and customer onboarding.

The ideal candidate should have a strong understanding of courier aggregation business models, courier pricing structures, shipping operations and B2B customer acquisition.

Roles & Responsibilities

1. Lead Management & Business Development

- Manage and convert marketing-generated leads, website enquiries and companyprovided databases.
- Identify and engage potential D2C brands, e-commerce sellers, online retailers and marketplace sellers.
- Conduct outbound calls, email communication and follow-ups to generate business opportunities.
- Build and maintain a healthy sales pipeline through consistent prospect engagement.
- Identify customer requirements and evaluate business potential based on shipment volumes.

2. Customer Requirement Analysis

- Understand the customer's business model, product category and sales channels.
- Identify monthly shipment volumes, average shipment weight and current courier partners.
- Understand existing courier rates, COD requirements, RTO percentage and delivery challenges.




- Evaluate customer requirements and identify opportunities where Shipra's solutions can add value.
- Engage with business owners, founders and key decision-makers.

3. Product Demonstration & Solution Selling

- Conduct online product demonstrations of Shipra's courier aggregation panel.
- Explain platform features, courier integrations, shipment booking, courier allocation, tracking and operational benefits.
- Present relevant shipping solutions based on customer requirements.
- Demonstrate the cost-saving and operational benefits of switching to or adopting Shipra.
- Handle customer queries, objections and commercial concerns.

4. Courier Rate Negotiation & Commercial Discussion

- Analyse existing courier pricing and customer shipping requirements.
- Prepare and discuss courier rate comparisons based on weight slabs, forward shipping, RTO, COD and additional charges.
- Coordinate internally to obtain competitive courier pricing.
- Negotiate commercial terms within approved pricing and margin guidelines.
- Drive customers towards commercial agreement and business closure.

5. Sales Conversion & Customer Onboarding

- Convert qualified leads into active Shipra customers.
- Manage the complete sales follow-up cycle until closure.
- Coordinate with Operations, Finance and Customer Support teams for smooth customer onboarding.




- Ensure customers complete the required onboarding formalities and initiate their first shipments.
- Maintain relationships with newly onboarded customers to encourage business activation.

6. CRM & Sales Reporting

- Maintain accurate lead details, call records, meeting updates and sales pipeline in CRM.
- Track daily, weekly and monthly sales performance.
- Prepare regular reports on leads, demos, negotiations, closures and revenue generated.
- Achieve assigned monthly revenue and customer acquisition targets.

Mandatory Skills & Experience

- Prior experience in Courier Aggregation, Logistics, Courier Services or Ecommerce Shipping industry is mandatory.
- 1-3 years of experience in Inside Sales, B2B Sales, Business Development or Telesales.
- Strong understanding of courier aggregation business models and logistics operations.
- Knowledge of courier pricing, weight slabs, COD, RTO and shipping charges.
- Experience in handling B2B customers and managing sales pipelines.
- Ability to conduct product demonstrations and commercial discussions.
- Strong negotiation, objection-handling and customer-conversion skills.
- Valuable verbal and written communication skills.
- Working knowledge of MS Excel, Google Sheets and CRM tools.

Educational Qualification

- Graduate in any discipline.
- Candidates with relevant courier aggregation or logistics industry experience will be preferred.

Compensation & Benefits

- Performance-based sales incentives.
- Opportunity to work in a growing e-commerce logistics technology business.
- Career growth opportunities in Sales and Business Development.

📌 Inside Sales Executive - Courier Aggregation &B Sales (Gurugram)
🏢 Trikaya
📍 Gurugram