Incident Manager – Site Reliability Engineering (SRE) | AWS | Kubernetes

Client: One of the World's Largest Big4 Consulting Company

Job Location: Bengaluru, Karnataka

Experience Required: 9–14 Years

Job Type: Full-Time

Work Mode: Onsite

Interview Mode: Virtual – Microsoft Teams / Google Meet

We are looking for an experienced Incident Manager – Site Reliability Engineering (SRE) with 8–14 years of relevant experience in DevOps, Site Reliability Engineering, production support, and cloud infrastructure management.

The ideal candidate should have strong hands-on expertise in AWS, Kubernetes, incident management, production troubleshooting, monitoring tools, and root cause analysis (RCA).

This position involves managing critical production incidents, ensuring high availability of enterprise applications, identifying infrastructure and application issues, and coordinating with cross-functional technical teams to restore services efficiently.

Candidates with experience in banking, financial services, or product-based organizations will be preferred.

Key Responsibilities

- Manage and resolve P1, P2, P3, and P4 production incidents, ensuring timely resolution and minimal business impact.
- Lead incident management activities, including incident identification, prioritization, escalation, resolution, and closure.
- Perform detailed Root Cause Analysis (RCA) and coordinate preventive and corrective actions.
- Monitor and maintain production infrastructure, applications, and cloud services.
- Troubleshoot AWS services, including EC2, EKS, S3, and IAM.
- Diagnose networking and connectivity issues involving VPCs, security groups, subnets, and cloud infrastructure.
- Manage Kubernetes clusters and troubleshoot pods, deployments, container failures, and application availability issues.
- Work closely with DevOps, SRE, development, infrastructure, security, and operations teams.
- Use monitoring and observability tools to identify performance bottlenecks, system failures, and production issues.
- Support incident response, problem management, change management, and continuous service improvement.




- Coordinate technical bridge calls during critical incidents and communicate updates to stakeholders.
- Support production deployments, release activities, and CI/CD pipeline troubleshooting.
- Maintain incident reports, RCA documentation, operational procedures, and knowledge-base articles.
- Identify recurring production issues and recommend improvements to system reliability and operational efficiency.
- Support high-availability, cloud-native, and microservices-based enterprise applications.

Required Skills and Qualifications

- 8–14 years of relevant experience in DevOps, Site Reliability Engineering, Incident Management, or Production Support.
- Strong hands-on experience with AWS Cloud Services, particularly EC2, EKS, S3, and IAM.
- Positive understanding of AWS networking, including VPCs, security groups, subnets, routing, and connectivity troubleshooting.
- Experience with Kubernetes cluster management and pod-level troubleshooting.
- Proven experience managing P1–P4 production incidents, incident resolution, and problem management.
- Strong knowledge of Root Cause Analysis (RCA), production debugging, and troubleshooting.
- Experience working with monitoring, logging, and observability tools such as:
- Prometheus
- Grafana
- Dynatrace
- Kibana
- OpenSearch
- Splunk
- Familiarity with CI/CD tools such as:
- Jenkins
- Azure DevOps
- GitHub Actions
- Experience supporting enterprise production applications and cloud infrastructure.
- Strong understanding of incident escalation procedures, service restoration, and operational support.
- Excellent communication, coordination, stakeholder management, and problem-solving skills.

Preferred Qualifications

- Experience working in banking, financial services,



or product-based organizations.
- Experience supporting cloud-native applications and microservices architecture.
- Exposure to high-availability and business-critical enterprise applications.
- Experience managing major production incidents in complex enterprise environments.
- Strong stakeholder communication and incident bridge coordination skills.

Ideal Candidate Profile We are looking for a technically strong Incident Manager / SRE Engineer who can independently handle critical production incidents in AWS and Kubernetes environments.

The ideal candidate should demonstrate:

- Strong technical troubleshooting and incident resolution experience.
- Hands-on AWS infrastructure and Kubernetes expertise.
- Proven ability to manage high-severity production incidents.
- Experience with monitoring, logging, observability, and CI/CD tools.
- Strong RCA and problem-management capabilities.
- Ability to communicate effectively with engineering, operations, management, and business stakeholders.

Important: This is a technical Incident Manager / SRE position. Candidates should have practical experience with AWS, Kubernetes, and production incident resolution rather than only process-based incident management experience. Work Location and Interview Details

Location: Bengaluru, Karnataka

Work Arrangement: Onsite

Interview Process: Virtual – Microsoft Teams / Google Meet

Candidates should be comfortable working from the assigned office location in Bengaluru.

How to Apply

Interested candidates with relevant SRE, DevOps, and technical incident management experience are encouraged to apply with their updated resumes.

Please include the following details:

- Total IT experience
- Relevant SRE / DevOps experience
- Experience handling P1–P4 production incidents
- AWS and Kubernetes experience
- Monitoring and observability tools experience
- Current CTC and expected CTC
- Notice period
- Current location
- Willingness to work onsite in Bengaluru

Pay: From ₹600,000.00 per year

Work Location: In person

📌 Incident Manager – Site Reliability (Bengaluru)
🏢 Elantis
📍 Bengaluru