Job highlights

- Experience mapping business processes with volumes,costs,systems and owners. Has taken new systems live inside large organisations,including training and change management.
- Experience with AI or automation rollouts. Shortlisted candidates attend a final in-person round at our Hyderabad,Bangalore or Singapore office.

Run our client implementations. You map how a process works today, agree with the client how it runs with agents, and take it live with their teams, on time and with results the client can measure. Hyderabad Bangalore Singapore Full-time On-site Contact centre operations KPIs and reporting

What you ll bring

- 10+ years running process improvement, implementation or transformation programs
- Experience mapping business processes with volumes, costs, systems and owners
- Has taken current systems live inside large organisations, including training and change management
- Comfortable working with client operations heads and with engineering teams
- Clear writing: process documents,



plans, status reports

What you ll do
- Map each client process and agree the target design with its owner
- Plan and run the implementation from kick-off to go-live
- Set the measures for each process and report them to the client
- Manage risks, dependencies and decisions across client and Tilicho teams
- Turn what we learn on each implementation into a repeatable method

Contact centre or customer service operations Lean, Six Sigma or similar Experience with AI or automation rollouts Shortlisted candidates attend a final in-person round at our Hyderabad, Bangalore or Singapore office.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Implementation Process Manager (Hyderabad)
🏢 Tilicho Labs
📍 Hyderabad