- Qualification: Graduate / Undergraduate
- Experience: Minimum 1 Year of Experience in International Calling
- CTC: 3.6 LPA 3.9 LPA
- Approx. In-Hand: Maximum 25,000 Per Month
- Salary Hike: Up to 30% over Last Drawn Salary,
subject to the maximum offer
- Additional Benefits: Incentives
- Transport: One-Way Cab + 1,400 Travel Allowance
- Shift: Rotational Shifts
- Working Days: 5 Days
- Weekly Offs: 2 Rotational Offs
- Location: New Town, Kolkata
Key Responsibilities:
- Handle customer queries through Voice / Non-Voice channels and provide accurate, timely resolutions.
- Understand customer concerns through effective listening/probing and provide appropriate support.
- Assist customers with product, service, order or travel-related queries depending on the assigned process.
- Maintain professional communication and deliver a positive customer experience.
- Record customer interactions and resolutions accurately in the system.
- Follow defined quality, productivity, SLA and process guidelines.
- Escalate unresolved or critical customer concerns to the appropriate team when required.