HR Operations Manager

Human Resources | Operations & Compliance

Department: Human Resources

Reports To Head of HR / HR Director

Direct Reports HR Ops Executive(s), Payroll / HRIS Coordinator

Experience812 years (4+ in a managerial role)

Location Thane

Employment Type Full-time, Permanent

ROLE SUMMARY

Leads day-to-day delivery of core HR operations, ensuring accurate, compliant and efficient employee lifecycle processes from onboarding to exit. Owns HR policies, payroll inputs, HRIS data integrity, statutory compliance and HR analytics, and partners with business leaders to drive process excellence and a positive employee experience.

KEY RESPONSIBILITIES

- Employee lifecycle: Oversee onboarding, confirmation, transfers, promotions, separations and F&F; settlement; ensure accurate HR documentation and letters.
- Payroll & advantages: Oversee attendance, leave and variable inputs for payroll; coordinate monthly payroll with Finance / vendor; administer benefits and support appraisal and increment cycles.
- Compliance & policy: Ensure compliance with PF, ESI, PT, Gratuity, Shops & Establishment, POSH and Labour Codes; manage audits and filings; draft and roll out HR policies and SOPs.
- HRIS & reporting: Own HRMS configuration, data integrity and access controls; deliver MIS and dashboards on headcount, attrition and cost; support workforce planning.
- Process & people leadership:



Standardise and digitise HR processes with defined SLAs; coach and review the HR operations team; manage vendors.
- HRSS creation: Centralise all transactional operational activities and processes to create an efficient HR Shared Services function.

QUALIFICATIONS & EXPERIENCE

- MBA / PGDM in HR or equivalent postgraduate degree.
- 812 years of HR experience with strong operations, payroll and compliance exposure.
- Experience managing HR operations in a growing or multi-location organisation.
- HR analytics, labour law or HRIS certification (preferred).

KEY SKILLS & COMPETENCIES

- Functional: Labour laws, statutory compliance, payroll, policy drafting and audit readiness.
- Technical: HRMS platforms, advanced Excel, HR analytics and dashboards.
- Behavioural: Leadership, stakeholder management, integrity, discretion and a continuous-improvement mindset.

KEY PERFORMANCE INDICATORS (KPIS)

- Payroll accuracy and on-time processing (99%+).
- 100% statutory compliance; no high-severity audit observations.
- Onboarding / exit TAT and HR query SLA adherence.
- HRIS data accuracy and timely MIS delivery.
- Employee satisfaction with HR services.

TOOLS & SYSTEMS

- HRMS / HRIS and payroll software
- Attendance and leave systems
- MS Excel, MS Office / Google Workspace
- Zoho ticketing

CONFIDENTIAL

📌 Human Resource Operations Manager (Thane)
🏢 Everest Fleet
📍 Thane