People Operations &

- Employee Lifecycle Management

- Manage and oversee end-to-end employee lifecycle processes including onboarding, confirmation, transfers, promotions, role changes, and separation.

- Ensure timely issuance of employee letters, communication documents, certificates, and statutory records as per defined timelines.

- Drive seamless employee movement transactions while maintaining data accuracy and compliance.

- Manage and track employee exit processes, full & final clearance workflows, NOC management, and required documentation.

Background Verification &

- Post-Hire Compliance

- Manage end-to-end Background Verification (BGV) processes in coordination with external vendors and internal stakeholders.

- Conduct post-hire documentation checks and validation to ensure compliance with organizational requirements.

- Follow up with employees for document deficiencies and closures within defined timelines.

- Monitor BGV exceptions, adverse findings, and risk cases while ensuring appropriate escalation and closure.

Employee Data Management &

- Data Governance

- Ensure accuracy, completeness, and integrity of employee master data across HR systems.

- Perform periodic data validation exercises and maintain data hygiene standards.

- Manage HR master databases and organizational structure updates.

- Conduct regular audits of employee records and transactions to identify and resolve discrepancies.

HR Shared Services, Policies &

- Process Governance

- Prepare, review, and maintain HR policies, SOPs, process notes, operating guidelines, and governance documents.





- Standardize HR operational processes to ensure consistency and compliance across the organization.

- Establish process controls and drive adherence to internal policies and audit requirements.

- Support internal and external audits by providing required data, documentation, and process evidence.

MIS, Reporting &

- Analytics

- Develop and maintain HR operational dashboards and MIS reports covering headcount, onboarding, exits, pending documentation, BGV status, employee movements, and service-level metrics.

- Generate periodic reports for HR leadership and management review.

- Monitor operational KPIs, identify trends, and provide recommendations for process improvements.

- Ensure timely and accurate reporting of HR operational metrics.

Risk &

- Control Management

- Support Risk Control Self Assessment (RCSA) activities for HR Operations processes.

- Identify operational risks, control gaps, and process vulnerabilities.

- Implement process controls and corrective actions to strengthen governance and compliance.

- Maintain documentation for process controls, audit observations, and risk mitigation plans.

Continuous Improvement &

- Service Excellence





- Drive process simplification, automation, and operational excellence initiatives within HR Operations.

- Partner with HR, IT, Compliance, and Business teams to improve service delivery and employee experience.

- Identify opportunities to reduce turnaround times, improve accuracy, and enhance operational efficiency.

- Contribute to HR digitization and automation initiatives where appropriate.

Key Competencies

- HR Operations &
- Shared Services Management

- Employee Lifecycle Management

- Background Verification &

- Post-Hire Compliance Management

- HR Data Management &

- Data Governance

- Data Validation &

- Data Hygiene

- HR Policies, SOPs &

- Process Documentation

- MIS Reporting &

- Dashboarding

- Risk Control Self Assessment (RCSA)

- Audit &

- Compliance Management

- Process Excellence &

- Continuous Improvement

- Stakeholder &

- Vendor Management

- HRMS / HRIS Administration

- Attention to Detail &

- Operational Controls

Positive to Have

- Exposure to HRMS platforms such as SAP &
- Workline will be an added advantage.

- Experience in HR process automation and workflow management.

- Understanding of labor law documentation and compliance requirements.

- Knowledge of internal audit frameworks, risk assessments, and control testing.

- Advanced proficiency in Excel, Power BI, and HR analytics tools.

Mandatory Skills - Human Resource Operations Manager, Process Management, Risk Control and Self Assessment, Background Verification

📌 Human Resource Operations Manager (Gurugram)
🏢 home credit
📍 Gurugram