Role & responsibilities

- To manage the team and manage the house keeping activities at the hotel - Key Responsibilities.
- Inspect guest rooms, public areas, etc. after being cleaned by Housekeeper to ensure quality standards - Key Responsibilities.
- Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Handle complaints, and all housekeeping-related customer service concerns and resolve any problems efficiently.
- Total in charge for management housekeeping daily activities and department.

- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
- Keep track of room check-out and check-in schedules to assign room cleaning tasks to workers.
- Assign work duties, evaluate performance and train new personnel in policies and procedures, as well as operation of cleaning and maintenance equipment.





- Document and resolve issues with discrepant rooms with the Front Desk.
- Ensure uniform and personal appearance are clean and skilled; maintain confidentiality of proprietary information; protect company assets.
- Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees.

- Ensure adherence to quality expectations and standards.
- Managing inventory, records of cleaning and equipment for the housekeeping department.
- Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees.

Preferred candidate profile Hotel background highly prefered.

📌 Housekeeping Supervisor (Mumbai)
🏢 Grand Residency
📍 Mumbai