The Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, hygiene, and presentation throughout the hotel. The role involves managing housekeeping operations, supervising staff, ensuring guest satisfaction, controlling inventory, and maintaining hotel cleanliness standards as per company SOPs.

Key Responsibilities

- Oversee daily housekeeping operations, including guest rooms, public areas, and back-of-house areas.
- Ensure all guest rooms are cleaned, inspected, and maintained as per hotel standards.
- Supervise housekeeping staff and ensure proper allocation of daily duties.
- Conduct regular room inspections and maintain cleanliness and hygiene standards.
- Ensure staff follow grooming, uniform, discipline, and professional conduct standards.
- Coordinate with Front Office for room status, VIP arrivals, and guest requests.
- Ensure timely handling of guest complaints and special housekeeping requests.
- Monitor and control housekeeping inventory, linen, cleaning materials, and guest amenities.
- Ensure proper maintenance and cleanliness of housekeeping equipment.
- Conduct regular training and briefings for housekeeping associates.
- Ensure proper implementation of hotel SOPs, safety procedures, and hygiene standards.
- Monitor staff attendance,



performance, and productivity.
- Coordinate with the Maintenance Department for repair and maintenance issues.
- Prepare daily reports, room inspection reports, and inventory records.
- Ensure cost control and effective utilisation of manpower and materials.

Required Qualifications & Skills
- Diploma or Degree in Hotel Management.
- Minimum 3–5 years of experience in hotel housekeeping operations.
- Good leadership and team management skills.
- Solid knowledge of cleaning procedures, hygiene, and sanitation.
- Good communication and coordination skills.
- Knowledge of inventory management and cost control.
- Ability to handle guest complaints and operational challenges.

Key Performance Indicators (KPIs)
- Guest room cleanliness and inspection scores.
- Guest satisfaction and feedback.
- Housekeeping productivity and efficiency.
- Linen and inventory control.
- Staff grooming, discipline, and attendance.
- Compliance with hotel SOPs.
- Cost control and departmental performance.

Reporting To: Operations Manager Pay: ₹28,000.00 - ₹38,000.00 per month

Benefits

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Housekeeping Manager (Palampur)
🏢 Larisa Hotel u0026 Resort
📍 Palampur