MANERAA HOTEL RIVERSIDE LUXURY

: Hotel Manager

Job Title: Hotel ManagerDepartment: Hotel OperationsLocation: Tirupati, Andhra PradeshEmployment Type: Full-TimeExperience: 3–5 years preferred in hotel managementSalary: Negotiable based on experience and skillsReports To: Hotel Owner / Managing Director

1. Job Summary

Maneraa Hotel Riverside Luxury is looking for an experienced, proactive, and customer-focused Hotel Manager to oversee the hotel’s daily operations. The selected candidate will be responsible for managing staff, maintaining service standards, monitoring revenue and expenses, ensuring guest satisfaction, and coordinating all hotel departments to achieve operational efficiency and profitability. The ideal candidate should have strong leadership, communication, problem-solving, and financial management skills, along with experience in hotel operations.
1. Key Responsibilities

A. Hotel Operations Management
- Oversee the day-to-day operations of the hotel.
- Ensure smooth coordination between front office, housekeeping, maintenance, security, and food and beverage departments, where applicable.
- Ensure all rooms and public areas are clean, well-maintained, and ready for guests.
- Establish and implement standard operating procedures (SOPs).
- Monitor room availability, occupancy, check-ins, check-outs, and guest requests.
- Ensure the hotel operates efficiently across all shifts.

B. Guest Relations and Customer Service
- Ensure guests receive excellent service throughout their stay.
- Handle guest complaints, feedback, and escalations professionally.
- Monitor guest reviews and ratings on Google and online booking platforms.
- Implement measures to improve guest satisfaction and repeat bookings.
- Maintain high standards of hospitality, courtesy, and professionalism.

C. Staff Management and Training
- Recruit, train, supervise, and motivate hotel staff.
- Prepare duty rosters and manage shift schedules.
- Monitor employee attendance, punctuality, grooming, and performance.
- Conduct regular staff briefings and training sessions.
- Ensure employees follow hotel policies, SOPs, and service standards.
- Maintain discipline, teamwork, and accountability across departments.

D. Revenue and Financial Management
- Monitor daily hotel revenue, room occupancy, average room rates, and operating expenses.
- Work towards achieving monthly revenue and profitability targets.
- Monitor room pricing and coordinate with the reservations team to improve occupancy.
- Review daily cash collections, billing, payment records, and financial reports.




- Control operational expenses and reduce unnecessary wastage.
- Coordinate with the accounts team regarding payments, invoices, and financial reconciliation.
- Prepare daily, weekly, and monthly operational performance reports for management.

E. Reservations and Marketing
- Monitor bookings through the hotel website, telephone, WhatsApp, and online travel agencies (OTAs).
- Coordinate with online booking platforms to maintain accurate room rates, availability, and inventory.
- Identify opportunities to increase direct bookings and repeat business.
- Develop local corporate, travel-agent, and event-related business relationships.
- Support promotional activities and implement strategies to improve hotel occupancy.
- Monitor competitor pricing and local market demand.

F. Housekeeping and Maintenance
- Supervise housekeeping standards and room inspection procedures.
- Ensure rooms are cleaned, inspected, and released on time.
- Monitor linen, toiletries, guest amenities, and other hotel inventory.
- Coordinate preventive maintenance of air conditioners, lifts, electrical systems, plumbing, and other equipment.
- Ensure guest complaints related to room condition and maintenance are resolved promptly.
- Monitor utility consumption and implement energy-saving measures.

G. Safety, Security, and Compliance
- Ensure compliance with applicable hotel licences, registrations, and statutory requirements.
- Follow fire safety, emergency response, and guest security procedures.
- Maintain guest registration records and protect guest information.
- Ensure safe handling of cash, keys, and hotel property.
- Coordinate inspections, maintenance records, and safety drills as required.
- Report incidents, risks, and operational issues to management promptly.

1. Qualifications and Experience

- Bachelor’s degree or diploma in Hotel Management, Hospitality Management, or a related field preferred.
- Minimum 3–5 years of relevant hotel operations experience preferred.
- Previous experience as a Hotel Manager, Assistant Hotel Manager, or Operations Manager is desirable.
- Experience managing front office, housekeeping, reservations, and hotel administration.
- Knowledge of hotel Property Management Systems (PMS)



and online booking platforms.
- Working knowledge of budgeting, revenue management, billing, and expense control.

1. Required Skills

- Strong leadership and team management.
- Excellent communication and interpersonal skills.
- Good command of English and Telugu; Hindi is an advantage.
- Financial awareness and the ability to analyse hotel performance.
- Problem-solving and decision-making abilities.
- Valuable computer skills, including Excel and hotel management software.
- Ability to manage multiple departments and handle emergencies.
- Strong organisational skills and attention to detail.
- Customer-focused attitude with a commitment to service excellence.

1. Key Performance Indicators (KPIs)

The Hotel Manager’s performance will be evaluated based on:
- Occupancy Rate: Achieving agreed monthly occupancy targets.
- Average Daily Rate (ADR): Maintaining appropriate room pricing.
- Revenue Performance: Achieving monthly and annual revenue targets.
- Guest Satisfaction: Improving guest feedback and online ratings.
- Cost Control: Managing payroll, electricity, supplies, and other operating expenses.
- Operational Standards: Maintaining room cleanliness and service quality.
- Staff Performance: Improving attendance, training, productivity, and retention.
- Booking Management: Minimising booking errors, cancellations, and inventory discrepancies.
- Maintenance: Reducing equipment downtime and resolving complaints promptly.
- Reporting: Submitting accurate daily, weekly, and monthly reports to management.

1. Personal Attributes

- Honest, responsible, and professionally disciplined.
- Proactive and capable of working independently.
- Willing to take ownership of hotel performance.
- Guest-focused and committed to maintaining luxury hospitality standards.
- Able to work flexible hours, including weekends and holidays when required.
- Capable of managing staff effectively and making decisions in the hotel’s best interests.

1. Compensation and Benefits

- Salary negotiable based on qualifications and relevant experience.
- Performance-based incentives may be offered against agreed targets.
- Opportunity to lead and develop operations at a new luxury hotel.
- Career growth opportunities within the hospitality industry.

1. Application Details

Interested candidates may submit their updated resumes to the hotel management. Hotel: Maneraa Hotel Riverside LuxuryLocation: Tirupati, Andhra PradeshContact Number: (phone hidden)

Pay: ₹10,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Hotel Manager (Tirupati)
🏢 Maneraa Hotel
📍 Tirupati