MANERAA HOTEL RIVERSIDE LUXURY

: Hotel Receptionist / Front Office Executive

Job Title: Hotel Receptionist / Front Office ExecutiveDepartment: Front OfficeLocation: Tirupati, Andhra PradeshEmployment Type: Full-TimeExperience: Freshers and experienced candidates can applySalary: As per experience and skills

1. Job Summary

We are looking for a friendly, professional, and customer-oriented Hotel Receptionist to join our team at Maneraa Hotel Riverside Luxury, Tirupati. The candidate will be responsible for welcoming guests, managing reservations, handling check-ins and check-outs, answering guest enquiries, and ensuring a smooth and pleasant guest experience.
1. Key Responsibilities

A. Guest Services
- Welcome guests warmly and provide professional front desk service.
- Handle guest check-in and check-out procedures efficiently.
- Assist guests with room allocation, hotel facilities, and general enquiries.
- Handle guest complaints and resolve issues professionally.
- Maintain high standards of customer service and hospitality.

B. Reservations and Room Management
- Handle room reservations through telephone, WhatsApp, email, and online booking platforms.
- Maintain accurate guest details and reservation records.
- Coordinate with housekeeping regarding room availability and room status.
- Monitor room occupancy and ensure rooms are ready before guest arrival.
- Manage walk-in bookings, cancellations, and reservation modifications.

C. Billing and Payments
- Prepare guest bills and invoices accurately.
- Handle cash, card, UPI, and other approved payment methods.
- Maintain daily billing records and ensure proper payment reconciliation.
- Coordinate with the accounts team regarding outstanding payments and financial records.

D. Telephone and Communication
- Answer incoming telephone calls professionally.
- Respond to guest enquiries through calls and WhatsApp.
- Communicate guest requests to housekeeping, maintenance, and other departments.
- Maintain professional communication with guests and colleagues.

E. Administrative Duties




- Maintain guest registers and relevant hotel records.
- Follow hotel procedures for guest identification and registration.
- Prepare shift handover reports and daily front office reports.
- Maintain confidentiality of guest information.
- Ensure the reception area remains clean, organised, and professional.

1. Required Skills and Qualifications

- Minimum qualification: Intermediate or any degree.
- Valuable communication skills in English, Telugu and Tamil
- Hindi communication skills will be an added advantage.
- Basic computer knowledge and MS Office skills.
- Familiarity with hotel reservation software or Property Management Systems (PMS) is preferred.
- Good customer service and problem-solving skills.
- Ability to handle multiple tasks during busy periods.
- Professional appearance, positive attitude, and a willingness to learn.

1. Preferred Candidate Profile

- Friendly, polite, and well-mannered.
- Punctual, responsible, and disciplined.
- Able to work in rotational shifts, including weekends and holidays.
- Comfortable handling guests from different backgrounds.
- Able to coordinate effectively with housekeeping and other hotel departments.
- Previous experience in a hotel front office will be an advantage.

1. Performance Expectations

The selected candidate will be expected to:
- Provide excellent guest service and maintain guest satisfaction.
- Ensure accurate reservations, check-ins, check-outs, and billing.
- Minimise booking and billing errors.
- Respond promptly to guest requests.
- Maintain proper shift handovers and records.
- Follow hotel policies and professional service standards.

1. What We Offer

- Opportunity to work in a new luxury hospitality property.
- Professional working environment.
- Opportunities to learn and grow in the hospitality industry.
- Salary based on qualifications and experience.

1. How to Apply

Interested candidates can submit their resumes or contact the hotel management for further details. Hotel: Maneraa Hotel Riverside LuxuryLocation: Tirupati, Andhra PradeshContact: (phone hidden)

Pay: ₹8,500.00 - ₹20,000.00 per month

Work Location: In person

📌 Hotel Receptionist (Tirupati)
🏢 Maneraa Hotel
📍 Tirupati