Position: Customer Support Executive - Chat Process & Upselling
Shifts: Rotational shifts
Working Days: 5 days/week
Location: Mohali, Punjab
Role & Responsibilities
- Handle customer queries and resolve concerns through chat.
- Understand customer requirements and provide appropriate solutions.
- Assist customers with product/service-related information.
- Ensure high customer satisfaction while following company policies and quality standards.
Eligibility & Requirements
- Freshers and experienced candidates can apply.
- Graduate with 6+ months of experience or more eligible.
- Excellent written and verbal English communication.
- Confident while interacting with customers.
- Typing speed: 30 WPM with 90% accuracy.
- Comfortable working in rotational/night shifts.
- Candidates pursuing a regular course are not eligible.
Interested candidates can share their updated resume with: