Senior Analyst !

Greetings from the Recruitment Team!

We are hiring experienced professionals for the position of Senior Analyst / Customer Support Executive with a leading MNC in Bengaluru.

Job Details

- Position: Senior Analyst / Customer Support Executive
- Experience: Minimum 4+ Years
- Salary: Up to 10 LPA
- Location: Bengaluru
- Working Days: 5 Days a Week
- Week Off: Fixed Saturday & Sunday
- Shift: US Shift (Night Shift)
- Cab Facility: Two-way cab facility provided

Roles & Responsibilities
- Handle customer queries through voice, email, or chat channels.
- Manage complex customer issues and provide effective resolutions.
- Handle customer escalations professionally and ensure timely closure.
- Deliver excellent customer service and maintain high customer satisfaction.
- Maintain accurate customer records and update CRM systems.
- Achieve performance targets related to quality, productivity, and customer satisfaction.
- Coordinate with internal departments to resolve customer concerns.
- Identify recurring issues and recommend process improvements.
- Support team members with process-related queries and guidance.




- Ensure compliance with company policies and service standards.

Candidate Requirements
- Minimum 4+ years of experience in Customer Support / Customer Service.
- Excellent verbal and written communication skills.
- Strong experience in customer handling and escalation management.
- Experience in international customer support is preferred.
- Good knowledge of CRM tools and MS Office.
- Strong analytical, interpersonal, and problem-solving skills.
- Ability to work independently and in a team environment.
- Flexibility to work in US night shifts.

Salary & Perks
- Salary package up to 10 LPA, based on experience and interview performance.
- 5 days working with fixed weekends off.
- Two-way cab facility.
- Opportunity to work with a reputed MNC.
- Professional growth and career development opportunities.

Interested Candidates Apply Now!

Recruiter Contact Details

- Recruiter Name: Charan
- Contact Number: (phone hidden)

Share your updated resume with the recruiter to proceed with the interview process.

📌 Hiring For Senior Analyst Salary upto 10LPA!! (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru