Role & responsibilities FOR VOICE AND NON VOICE

- Handle inbound and outbound calls from international customers.
- Resolve customer queries, complaints, and service requests.
- Provide accurate information about products and services.
- Maintain professional communication and call etiquette.
- Understand customer concerns and provide effective solutions.
- Update customer information and call details in CRM.
- Maintain quality standards and achieve assigned performance targets.
- Ensure customer satisfaction and follow company policies.
- Work in rotational shifts, including night shifts.
- Handle customer queries through email and live chat.
- Respond to customer requests, complaints, and service-related issues.
- Provide accurate information and effective solutions through written communication.
- Maintain professional email and chat etiquette.
- Process customer requests, applications, and transactions.




- Perform data entry and update customer information in the CRM system.
- Verify customer details and maintain accurate records.
- Handle order processing, cancellations, refunds, and follow-ups, as per process requirements.
- Maintain customer confidentiality and data security.

Preferred candidate profile

- Excellent verbal communication skills in English.
- Valuable listening and customer-handling abilities.
- Basic computer knowledge.
- Problem-solving and interpersonal skills.
- Flexibility to work in rotational shifts.
- Good written English communication skills.
- Excellent typing speed and accuracy.
- Basic computer knowledge and MS Office skills.
- Good email and chat handling skills.
- Strong attention to detail.

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📌 hiring For international voice and non voice process (Delhi)
🏢 Expert Staffing Solutions New Delhi
📍 Delhi