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Role & responsibilities

- Handle inbound and outbound customer calls related to US Banking accounts.
- Assist customers with payments, escrow, loan servicing, account inquiries, and billing issues.
- Provide accurate information on loan status, payment options, and policies.
- Resolve customer queries while ensuring high-quality customer service and first-call resolution.
- Maintain customer records and document all interactions accurately in the system.
- Follow compliance guidelines and banking regulations applicable to the industry.
- Escalate complex issues to the appropriate departments when required.
- Meet service level agreements (SLAs), quality standards, and productivity targets.

Preferred candidate profile





- Minimum 6 months to 4 years of experience in an international banking voice process.
- Good knowledge of banking operations.
- Strong understanding of mortgage servicing, loan processing, escrow, and payment handling.
- Excellent verbal communication and customer service skills.
- Ability to handle customer concerns professionally and efficiently.
- Positive analytical and problem-solving skills.
- Proficient in using CRM tools and Microsoft Office applications.
- Willingness to work in rotational/night shifts.

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📌 Hiring For International banking Process || Gurugram Location (Delhi)
🏢 Expert Staffing Solutions New Delhi
📍 Delhi