About the Role As Head of Sales & Operations Sales & Operations, you will be responsible for driving the overall performance of the UK sales and operations function. You will have end-to-end ownership across revenue, sales conversion, productivity, customer experience, operational efficiency and team performance. The role requires a commercially strong leader who can operate at both strategic and operational levels, build leaders, establish accountability and translate business objectives into measurable results.

Key Responsibilities Sales & Commercial Leadership

- Own and drive the UK sales strategy, revenue performance and booking targets.
- Lead the complete sales funnel from lead allocation through conversion and successful booking.
- Drive improvements in conversion, sales productivity, revenue per customer and overall commercial performance.
- Establish sales targets, performance frameworks and operating rhythms.
- Develop and implement sales strategies, processes, playbooks and best practices.
- Establish strong forecasting and pipeline management disciplines.
- Partner with Marketing to improve lead quality, lead utilisation and campaign effectiveness.

Operations Leadership

- Own the operational performance of the UK-facing sales and customer journey.
- Drive productivity, SLA adherence, quality, customer experience and operational efficiency.
- Develop scalable processes and operating models to support business growth.
- Identify operational gaps and implement sustainable improvements.
- Work cross-functionally with Product, Technology, Customer Success and other teams to improve the overall customer journey

Leadership & Organisation Development

- Lead and develop Sales Managers, Operations Managers and other functional leaders.
- Build a strong leadership pipeline and succession framework.
- Establish a culture of accountability, ownership and continuous improvement.
- Recruit, develop and retain high-performing sales and operations talent.

Business Performance & Analytics





- Monitor and review key commercial and operational metrics, including revenue and bookings, lead-to booking conversion, sales productivity, customer experience, SLA and quality performance, workforce efficiency, and cost and operating performance.
- Use data and business insights to identify opportunities and drive informed decision-making.
- Present regular business reviews, performance insights and strategic recommendations to senior leadership.

What We Are Looking For We are looking for a senior Sales & Operations leader with a proven track record of managing UK-facing sales organisations and delivering measurable commercial results.

Essential Experience

- 12-18+ years of overall professional experience, with significant leadership experience in Sales and Operations.
- Proven experience leading B2C/D2C, Inside Sales, Telesales, International Sales or Contact Centre Sales teams.
- Strong International market sales process experience is essential. Experience of UK process is preferable.
- Demonstrated understanding of UK customers, buying behaviour and sales/service expectations.
- Proven ownership of revenue, sales targets, conversion and commercial performance.
- Experience scaling sales teams and establishing performance-driven sales cultures.
- Strong exposure to sales forecasting, CRM, pipeline management and sales analytics.
- Commercial understanding of workforce planning, productivity, cost management and P&L;/business metrics.
- Ability to operate effectively in a fast-paced, high-growth environment.

Key Success Measures

- Achievement of revenue and booking targets
- Improvement in lead-to-booking conversion
- Sales productivity and team performance
- Customer experience and service quality
- Operational efficiency and cost management
- Forecast accuracy and commercial visibility
- Development of a robust sales and operations leadership team
- Successful scaling of the International business (UK,US)

Location & Working Model Location: Mohali, Punjab

Working Model: Work from Office

Market: United Kingdom

📌 Head of Sales C International Market (Chandigarh)
🏢 Sgjmd Ventures
📍 Chandigarh