Key Responsibilities:

- Greet and welcome guests in a friendly and professional manner.
- Verify guest reservations and ensure accuracy in registration details.
- Respond to guest queries and resolve complaints in a timely and courteous manner.
- Manage room assignments based on guest preferences and availability.
- Process payments and maintain accurate billing records.
- Coordinate with housekeeping and other departments to fulfill guest requests.
- Maintain a clean and organized front desk area.
- Provide information about the hotel, local attractions, and travel directions.
- Follow all hotel policies, procedures, and standards of service.

Requirements

- Previous experience in a hotel front office or customer service role is a plus.
- Excellent communication and interpersonal skills.




- Proficiency in hotel management software (e.g., Opera, IDS, or equivalent).
- Good organizational and multitasking abilities.
- Professional appearance and demeanor.
- Flexibility to work shifts, including weekends and holidays.

Key Skills:

- Customer service excellence
- Problem-solving
- Multitasking
- Attention to detail
- Teamwork
- Time management

Job Type: Full time

Benefits

- Food provided

- Paid sick time

- Provident Fund

Ability to commute/relocate

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Guest Service Associate - Front Office (Kochi)
🏢 Ranch at Big Banyan Vineyard u0026 Resort
📍 Kochi