Role Description The Guest Relations Executive will serve as the primary point of contact for visitors and clients, ensuring a welcoming and professional experience at premises.

Key responsibilities include greeting guests, managing reception duties, coordinating appointments and meetings, and responding promptly to inquiries in person, over the phone, and via email. The role involves supporting customer service initiatives, assisting the sales team with client interactions, and maintaining accurate records of guest visits and feedback. This is a full-time, on-site role based in the Mumbai Metropolitan Region, requiring consistent coordination with internal teams to uphold the companys service standards and brand image.

Qualifications

Strong Guest Relations and Customer Service skills, with a focus on creating positive visitor experiences.

Excellent Communication abilities, including clear verbal and written communication and active listening.





Experience in Sales support and client interaction within customer-facing environments.

Proficiency in Receptionist Duties, such as front desk management, call handling, appointment scheduling, and visitor log maintenance.

Qualified demeanor, strong interpersonal skills, and the ability to handle high footfall and multiple tasks calmly.

Basic computer proficiency (email, office productivity tools, and CRM or visitor management systems is an advantage).

Prior experience in real estate, hospitality, or customer-facing roles is preferred but not mandatory.

Minimum educational qualification of a high school diploma; a degree or certification in hospitality, business, or related fields is beneficial.

Location: Chembur, Mumbai

📌 Guest Relationship Executive (GRE) (Mumbai)
🏢 FINESSE STAFFING
📍 Mumbai