Job Title : Guest Relations Executive

Location : Mumbai

Work Type : On-Site

Experience - 3-5 Years

Notice Period: Immediate to 15 days

About ARA's Client – Luxury Hospitality Club

ARA's Client is a prestigious luxury hospitality club that specializes in providing exceptional services to its members. They have established a significant presence in India, operating multiple locations across Tier 1 cities, including Mumbai. The organization is known for its commitment to excellence in member engagement and service delivery, catering to high-profile clientele including UHNIs and celebrities.

With a focus on creating a welcoming atmosphere, ARA's Client emphasizes professional development and a strong team culture among their staff.

Role Summary The ideal candidate will be responsible for fostering strong relationships with members and ensuring exceptional service at all touchpoints within the club. They will oversee Front Desk activities and coordinate with internal teams to enhance member engagement.

Key Responsibilities

- Build and maintain strong relationships with Club members.
- Ensure exceptional service and effective member engagement.
- Oversee Front Desk activities, staffing, and daily operations.
- Coordinate with internal teams to ensure smooth service delivery.




- Handle member interactions professionally and resolve concerns effectively.
- Manage daily operational tasks to ensure a seamless experience.
- Assist in organizing member events and activities.
- Provide feedback to management on member satisfaction and service improvements.

Must-Have Qualifications

- Graduate in any discipline.
- 3-5 years experience in luxury sales, hospitality, or high-end client engagement.
- Excellent written and verbal communication skills.
- Strong presentation and negotiation skills.
- Experience interacting with UHNIs and high-profile clientele.

Nice to Have

- Familiarity with CRM software.
- Experience in event coordination.
- Multilingual abilities.
- Previous experience in a luxury club environment.

Behavioral Competencies

- Strong ownership mindset.
- Excellent stakeholder communication.
- Qualified demeanor.
- Detail-oriented approach.
- Strong team player.

Why Join Us

- ARA's Client offers a dynamic work environment focused on luxury service.
- They provide opportunities for professional growth and development.
- The organization values teamwork and collaboration.
- Employees enjoy exposure to high-profile clientele and events.

📌 Guest Relations Executive (Mumbai)
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📍 Mumbai