We are looking for a friendly, professional, and customer-focused Guest Relations Executive to ensure excellent guest experiences, handle customer queries, and maintain strong customer relationships at our café.
Key Responsibilities
- Welcome guests warmly and provide a positive first impression.
- Manage guest reservations, seating arrangements, and table allocation.
- Handle customer queries, feedback, and complaints professionally.
- Coordinate with the service and kitchen teams to ensure smooth operations.
- Ensure guests receive prompt and quality service.
- Follow up with guests to collect feedback and improve customer satisfaction.
- Maintain guest records and daily feedback reports.
- Promote menu items, offers, and special promotions.
- Handle customer complaints and escalate serious issues to the manager.
- Maintain proper grooming,
hygiene, and professional behaviour.
Required Skills
- Excellent communication skills.
- Valuable customer-handling skills.
- Friendly and positive attitude.
- Strong problem-solving abilities.
- Good coordination and teamwork.
- Basic computer knowledge.
- Ability to work in rotational shifts.
Qualification & Experience
- Minimum qualification: 12th Pass / Graduate.
- 1–3 years of experience in restaurants, cafés, hotels, or hospitality.
- Freshers with good communication skills can also apply.
Key Performance Indicators (KPIs)
- Guest satisfaction and feedback ratings.
- Complaint resolution time.
- Guest retention and repeat visits.
- Quality of guest interaction.
- Reservation and seating management.
- Coordination with FOH and BOH teams.