Role & responsibilities

- Handle customer queries from international customers through inbound calls and live chat.

- Provide accurate information and effective solutions to customer concerns.

- Maintain professional communication and a customer-friendly approach.

- Resolve customer complaints, queries and service-related issues within defined timelines.

- Ensure high customer satisfaction through quality service and timely responses.

- Maintain proper records of customer interactions in CRM systems.

- Follow company policies, process guidelines and quality standards.

- Achieve daily performance targets related to customer satisfaction, quality and productivity.

Preferred candidate profile

- Graduate Fresher can apply (B.E/B.tech not eligible)

- Candidates with excellent verbal and written English communication skills.

- Comfortable handling international customers over voice and chat.

- Basic computer knowledge and typing skills are required.

- Good listening, problem-solving and interpersonal skills.





- Positive attitude with a willingness to learn.

- Flexible to work in rotational shifts, including night shifts.

- Immediate joiners will be preferred.

- Candidates with prior BPO/customer support experience can also apply.

Perks & Benefits

- Attractive salary package of 18k to 26k in-hand.

- Both freshers and experienced candidates can apply.

- Paid training and process induction.

- Two weekly offs (rotational).

- Cab facility or Travel reimbursement.

- Incentives and performance-based rewards (where applicable).

- Career growth and internal promotion opportunities.

- Professional work workplace.

- Employee engagement activities and recognition programs.

To get your interview scheduled contact below Call/ WhatsApp :

Minakshi Bisht (phone hidden)

Kamalpreet Kaur (phone hidden)

Shilpa Saloni (phone hidden)

Twinkle (phone hidden)

📌 Graduate Fresher - International Voice & Chat Support Executive : GGN (Gurugram)
🏢 WSNE Consulting
📍 Gurugram